We - me and my family - were refused to stay in this hotel despite being booked in advance because of person (or people) who stayed in the room (family room) wanted to extend their stay, as it was explained to us. We were not offered another room(s) in the hotel, instead the receptionist recommend us the nearby located guest house with the rooms of quality left a lot to be desired, to say the least!. Naturally, we had to find another hotel urgently. Lack of professionalism and unwilliness to help surprised us greatly. I think travellers should be aware of a risk being refused to entry if they took risk to book a room in this hotel.