"The hotel rooms are quite small. Excellent lounge and meeting space. Functional but effective breakfast. Just by the mall which is very convenient with an excellent spa"

"Hua Shun [Roman Holiday Hotel] boasts a beautiful and clean environment, excellent service, and three meals a day at a great price. They also offer free airport shuttle service. Highly recommended!"

"Amazing and excellent services 👌 I will definitely come back"

"Solid 4-star stay at Holiday Inn Lusaka! Clean, comfy rooms and a nice outdoor pool to chill after a long day. The staff were friendly and helpful, and the breakfast buffet had good variety. Location is convenient near the airport and some shopping spots. Not super fancy but definitely reliable and great value. Perfect for a business trip or a short layover. Would stay again!"

"Good environment and complete facilities"

"Negative Review | Best Hotel: Unauthorized Entry, Misuse of Guest Affiliates, Chaotic Management, and Terrible Attitude My two-day stay at the Best Hotel completely shattered my understanding of hotel service standards, leaving me with unprecedented feelings of unease and psychological distress. During my stay, out of concern for the safety of my personal belongings, I explicitly requested that the hotel refuse routine room cleaning. Only on the afternoon of the second day did the cleaning staff, in my full presence, handle the dinner dishes and change the bathroom supplies. Afterward, they were immediately asked to leave, and I reiterated that no further cleaning was necessary. This was a sufficiently cautious arrangement, yet an infuriating situation still occurred. After the cleaning staff left on the first night, around 1 or 2 AM, when I went to use my personal comb, I was horrified to find hair stuck to it—hair that was completely different from my own—my hair is straight, typical of Asians, while the hair on the comb was noticeably curly. This detail is sufficient proof that the cleaning staff had again entered my room without permission after I left and used my personal belongings without authorization. The misuse of a comb raises a chilling security concern: if personal belongings could be touched so freely, what about other items in the room, luggage, and clothing? This incident instantly filled me with extreme disgust and unease. That evening, I immediately went to the front desk to report the problem. The staff promised a response by 8:00 AM the following morning. However, after I explained the entire incident to the front desk the next day, they changed their tune and said they would provide feedback on Wednesday. On the appointed Wednesday, I was no longer staying at the hotel, so I arranged for a driver to retrieve the comb and follow up on the outcome. However, the front desk only returned the comb, offering no substantive response to the incident itself. When I called the front desk to inquire further, the response was that "this matter is handled by HR," offering no explanation for the management loopholes regarding the employee's unauthorized entry and misuse of guest belongings, nor any subsequent corrective measures. Even more disheartening was that the hotel staff not only showed no remorse but also rudely accused me of "making up a story." I immediately requested to review the security footage for verification, but they consistently avoided this reasonable request. Upon check-out, the hotel waived my $20 dinner bill, which I immediately offered to pay—my initial intention in raising the issue was to get the hotel to address management loopholes and resolve safety concerns, not to be greedy for this small sum. However, the hotel's handling of the situation—from delaying and shirking responsibility to malicious speculation, and finally to a completely unintentional perfunctory response—completely exposed its chaotic management and disregard for guest rights. What I find even more unacceptable is that I could clearly sense the nervousness of the cleaning staff involved during the incident, yet the hotel still chose to cover it up and evade the issue. This seemingly minor incident of misuse of personal belongings reflects a comprehensive deficiency in the hotel's room security management and employee professionalism training. If even personal items cannot be guaranteed safe, who would dare to stay at a hotel with peace of mind? This experience has made me utterly disappointed with the Best Hotel, and I will never stay there again. I also advise all travelers who value personal privacy and the safety of their belongings to avoid this hotel with no bottom line! (The feedback was just that they returned the comb to me. Hahahaha! I'll just throw the comb away later.)"

"Basic hotel , located in cbd area"

"Outstanding atmosphere, with a good space to watch sports, musical decoration, and nice people like the waiter Dalitso, that made an excellent job serving my dinner."

"The room was very comfortable, the breakfast was excellent, and it was a Chinese-style hotel."