I booked a stay at the Holiday Inn Express in Lustenau, Austria, with the understanding that it was a pet-friendly property. As a responsible pet owner, I made sure to travel with my well-behaved small to medium sized dog. Upon checking in, however, I was taken aback by an unexpected and exorbitant charge of 25€ tagged for my pet. Not only did I perceive this as excessive, but this fee was not transparently communicated during the booking process. The hotel's advertising and website did not mention this additional cost. Furthermore, considering that we found no extra amenities provided for pets to justify such a substantial fee, the charge seemed especially unwarranted and unjust. While the rest of the hotel facilities and services were satisfactory, this unforeseen expense greatly affected our overall experience. The lack of transparency about this charge lessened our trust in the services provided by Holiday Inn Express, Lustenau, strongly influencing our consideration for future stays. We understand and appreciate that hotels may charge for additional services or requirements attendant to hosting pets. But transparency during the booking process about such charges is fundamental to maintaining consumer trust. We were disappointed by this oversight and would recommend that future guests with pets inquire about all possible expenses in advance to avoid any unpleasant surprises at check-in the reception was friendly and of course it was not her fault .
Excellent
73 Reviews