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There seemed to be plenty of little things not quite right with this place - all of which added up to make an experience that was most certainly not 5*. It started the day before we arrived. I called up to book a table for dinner. It turned out to be unnecessary as the place was very empty. An hour after this I got a phone call from the hotel to do with golf bookings. I had no intention of playing golf so was confused by this. We arrived before our check in time but were told our room was ready. We dropped our bags and went straight to the spa. The spa was a little tired. The seats in the changing rooms were worn, and lots of standing water around the pool. Obviously this happens around a pool but there were certain places where it was clearly a permanent feature. After an afternoon in the spa we wanted a drink. The spa is co-located with the golf club so I assumed there would be a clubhouse or similar. Nothing was open, and over two days we didn't see a single golfer. We went back to the mansion house for a drink. There is no bar - just a 'hatch' in one of the very grand drawing rooms with waiter service. The draft beer was not on, and the waiter had to ask three times to check my wife's order. There was no bar atmosphere at all as we were the only people in there. We went back to the room to rest and change. Our room was stiflingly hot and the controls for the air conditioning were broken. This is clearly not a new issue as there was a plug in radiator and fan in the room. The room was large and well furnished, just a bit dated. The hairdryer was of the quality you would expect in a Premier Inn and while there were some products in the bathroom there was no conditioner. We took advantage of the concierge car service back to Adam's Brasserie for dinner, and had a really good meal. We both had scallops and shared the Chateaubriand which was delicious. The puddings were a bit ordinary, whether they had or not they looked as it they came out of a box. We ordered a bottle of dessert wine to accompany our pudding but it never arrived. We didn't chase it as we were halfway through our pudding and thought we'd return to the 'bar' for a drink. We were a little surprised to see a large service charge added on to our bill. The service had been fine, but not worthy of such a tip, especially given the forgotten wine. Limoncello was an ingredient in many of the cocktails we'd seen when we had a drink earlier. My wife decided she wanted one, and I was going to have a whiskey. My first choice of whiskey from the menu was not available. Then I asked for a limoncello, which could not be found. At which point I gave up and went to bed. We slept well, and breakfast was quite good. I'm not sure I expected a buffet at a five star hotel, and the juices came out of a long life carton and were not freshly squeezed. I was surprised again to receive an email after I'd got home, cancelling my dinner reservation. Lots of little things that suggest the 5* rated isn

Very good, good environment

Last minute booking as we had an early flight from Luton airport. Arrived late in the evening and food service stopped at about 9. We ordered 3 meals and the staff were not phased or put out at all. Lovely welcome in fact. Bar nice and clean and food hit and decent. Easy check in and parking on site. Local to the town centre and airport/ airport parking. Convenient overnight stay. We would definitely use again

The bed is placed between a pillar and the window sill. The bed cannot be dropped from the left or right. It can only be dropped from one side, which is very inconvenient! The photo is not like this, I feel like I have been deceived🥹 There was no refill shower gel in the bathroom, so I had to step out in the middle of the shower and look for shower gel in my suitcase to complete the showering process😭😭 The bed is very soft and the quilt is relatively simple. I even found one or two short hairs on the bed🥲 The good thing is that the decoration of the hotel is relatively new👍🏼 and the service staff are quite polite.

Close proximity to the airport got the room for 1 night very good price other hotels next to that where more expensive room was nice and cozy friendly stuff very quiet room included was breakfast full English so was satisfying

The hotel has a high cost-effectiveness ratio, the room size and cleanliness are all acceptable, it is close to the train station and convenient to London or other places. You can travel in London and stay in Luton, saving a lot of money.