Hotel Rothaus Luzern & Peruvian Culinary Art

Service was pretty bad.. he seems busy all the time and couldn't even give us proper instructions. Asked politely if we could store our luggage till later was given a ride reply, "I will not be here". Even if the staff cannot help us or have to knock off, I think service staff can reply nicely and explain politely.

We have stayed here twice. The rooms are clean and nice. I would give it 5 stars but our shower had black spots in the sealant along the base, looks very unsightly and the shower glass door wouldn't slide closed without having to physically lift the thing up as you slide it, a pain in the butt. Otherwise we like staying here because it is very convenient to the river and bridges, not too expensive (for Switzerland), the front desk is great and the breakfast is very good! I will stay again :)

The hotel is clean and close to everything - main train station, grocery stores, dining services & others. Staff are nice and helpful..Breakfast was good..will recommend this hotel..you get free bus ticket around the area while staying in Lucern.

I loved staying at the property, it is located close the all the essential areas

Rooms are way to small, showers were extremely small and no air. Only a fan in the room. Breakfast was good. Location was also good.

Checked in with a gentleman who was very cordial and helped us stow our bags to wait until the 3:00 pm check in. I don’t recall his name because no one offers names or wear name tags. Rooms do not have air conditioning but do have fans which “can circulate air”. We checked out Sunday morning at 7:00 am to make the 15 minute walk to the train station. No one at the desk and there was a barricade pulled down in front of the desk. Upon arrival at the station, I realized I accidentally left my camera and charging cord pack behind on the desk in our room. I knew it as soon as we got on the train. I attempted to call the hotel…no answer. I finally got ahold of them at 12 noon when we reached Heidelberg. I was told they would check my room, “please call back in five minutes.” I did, I spoke with an entirely different person 7 minutes later. He informed me his associate was still checking. He came back and told me nothing was in the room and it was now clean. I offered a reward for its return and explained that it’s return would be appreciated if it was found. I said I’d call back in the morning to check after the cleaning staff returned. We placed at least 6 calls for my personal phone which went unanswered. It’s my error, I left it behind and that’s on me. But I knew exactly where I left it and knew it in 20 minutes. Watch your belongings it would seem this place may be run by less than reputable people. 1 star, if I could give a zero, I would.