Mandarin Oriental Palace, Luzern Reviews

Overall experience: very, very good, leaving very unforgettable memories After entering the hotel, you will first be presented with hot towels and welcome tea. After asking a series of requirements, the front desk will also provide you with a free map of Lucerne, as well as free bus tickets, which you can experience or take home as a souvenir. Plus a note about the honeymoon trip The hotel got a free upgrade to a very nice lake view room with a terrace. In addition, champagne and four small pieces of dessert were given as a gift We ordered chicken steak using room service and got a side of fries with three kinds of sauces. The price was high but it was really delicious.

The location of the hotel is great! ! I will choose it next time!

The service is very good, and the front desk has a very good attitude when changing rooms. The room is very new, the structure design is very comfortable, and the decoration design is reasonable. The macarons served in the evening are also delicious

everything is perfect

This hotel is amazing and the service is great! very nice staff

very good location

We were warmly greeted upon arrival. The lobby has been beautifully restored. The suite was completely renovated and beautifully appointed. The restaurants were wonderful as was in room dining. The concierge provided wonderful ideas that enhanced our stay. Our spa experience was excellent as well.

Recently started at the mandarin Oriental Lucerne Palace for a 2 night stay in 2 connecting rooms....one lake view suite connecting to a room. The rooms were well appointed. Rooms were booked with a virtuoso rate which gave us free breakfast and a food and beverage credit. Rooms were all well appointed , recently refurbished. Beds were very comfortable and the bathrooms were immaculate. The location of the hotel is ideal and on the lake. We enjoyed breakfast but the buffet food was cold. We also enjoyed some drinks on the terrace outside. The hotel concierge helped us plan a trip to Mount Riga. They also helped us to book a reservation for a restaurant in nearby Zurich. I think the value for the money is not there. But overall an enjoyable experience.

What a beautiful hotel right on Lake Lucerne! Fifteen minute walk to old town. We were upgraded to a lake view suite with amazing views and every detail thought of. The service was top notch! Every employee was helpful and cheerful and made you feel very special! What a lovely experience!

We definitely enjoyed our stay at Mandarin Oriental Palace Luzern. Our room was on the top floor, with balcony and a lovely view of the lake. The front desk manager, Carina, took the time to accompany us to our room and explained the room amenities including how to connect our smartphones to the TV. We also appreciate the restaurant recommendations provided to us by Concierge Uros Damnjanovic. We ordered mocktails at the Mozern Bar and the drinks, Kir Violette and Tip Up, were very refreshing. The hotel staff, Hrafnhildur, was very courteous to us. Overall, we were very satisfied with the hotel staff and amenities of the hotel.

We have stayed in many Mandarin Oriental hotels around the world so we were excited to visit their relatively new hotel in Luzern. Let’s start with the positives… beautiful renovation of the property and the rooms are excellently decorated with everything you could possibly desire. We had a superior lake view with balcony which was great for sitting on and having our morning coffee or a glass of wine before dinner. The views are breathtakingly beautiful so would strongly suggest you book a room overlooking the lake! Now for the not so good…I booked a table in advance in MOzern and advised we wanted to take advantage of their ‘Palace Hour’ which is marketed on their social media and website. On arrival to the restaurant I had to ask for that particular menu as the waitress just gave me the standard drinks and food menu, whilst it may not have been their intention to forget about it, I felt it somewhat inconsiderate and strangely felt they weren’t promoting it in order to charge full price for the selection of food and beverages, if it is available then why not offer it? We ordered some cocktails, mine arrived in a dirty glass with lipstick marks so had to be changed. Our food was tasty and of good quality. We ate breakfast in MOzern, a meal I always look forward to, however, it was quite frankly a shambles. We waited over 25 minutes for our coffee, chased three times for them to come out stone cold. Another 10 minutes passes and coffee arrives which was fine. Certain things on the buffet had run out and weren’t replenished quickly enough, I had to wait a while for sauces too. All in all a completely unacceptable level of service. On our day of arrival whilst waiting for our room to be ready we decided to have a drink near the reception area, menus were provided and then it took an unacceptable period of time for anyone to take our order, so much so I asked concierge if we had been forgotten about. On our day of departure the outdoor terrace was closed due to some construction work. No information was provided about this in advance so we were left with the only option to have drinks at the bar even though the weather was glorious, if we were advised of this in advance we may have gone elsewhere. It is clear there is a communication issue and there are training issues within their food and beverage department. Whilst I am a big fan of Mandarin Oriental, I feel they fell quite short of my expectations and experiences from their other properties. Interestingly I was advised on checkout they would email me my final bill and someone from food and beverage would be in contact with me. I have received neither.

Fantastic hotel. We had a terrace room with a great views over lake Luzern. Room was beautifully appointed with everything we needed. Comfortable and large bed meant we slept well, great size bathroom and large walk in shower. Terrace had seating , table and umbrella allowing you to relax and eat on it if the wether permitted. Staff were brilliant.

Our panoramic Jr.. suite allowed impressive view of the lake and mountains. The room was well appointed with good amenities. Room service was prompt, food was excellent. Service in the restaurant was beyond efficient and friendly. When my husband remarked that he really liked the chocolate served at breakfast, our waitress brought us the name and suggested where we could purchase. The hotel itself is a beautiful grand dame - painstakingly restored. It was lovely in every way.

Beautiful hotel over the lake. The suite was very nice. We did change the first room as it had only one sink, but all the rooms were nice. Breakfast was average. Friendly staff. Don't forget to book a table at restaurant Scala, take the cable car for hotel Montana just cross the road and u'll be there, delicious dinner. Thank you for the annivarsary drink, flowers, sweets and the flower decoration.