Guest User
June 6, 2024
112
I have been to more than 80 countries and stayed in various hotels. This is my first bad review. This hotel is far from the service standards of the Hilton Group. There are hardware problems in the hotel. The shower head fell off and injured my daughter's foot. Whether in Europe or the United States, the hotel is legally responsible. Moreover, according to Hilton's policy, it is fully responsible. After the accident, I communicated well with the hotel and the hotel staff also expressed responsibility. But I don't know where the specific problem lies. Ctrip said that the hotel is not responsible. Ctrip is willing to pay 100 yuan. It's a joke. I didn't blackmail. The hospital expenses are all covered by our own insurance. Here we only ask for a refund of the fee for this night according to Hilton's policy. Ctrip told the hotel that it doesn't care. In short, Ctrip was responsible for refunding our fees, so we didn't continue to complain. I don't know the specific inside story, but this experience is really bad.
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