CHI-HUA
October 1, 2023
Originally, the reception desk assigned us a room with a room type that was different from the one shown in the original reservation. I didn't notice it at first. As soon as I entered the room, I smelled a bit of grease. The air conditioner was an independent LG air conditioner because the air conditioner could not be used in the room. After the service staff repeatedly confirmed that the machine was faulty, we asked the front desk staff to assist in changing the room. After the front desk staff entered the room and confirmed once again that the air conditioner was really unusable, they took out a new key and told us that they would give us credit for upgrading to the room type for free. I then went there by myself. When the original order receipt was confirmed, it was found that the new room was the room type I originally booked and he did not upgrade us. I thought the hotel counter staff was very dishonest and felt very bad.
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