Foxhills Club & Resort

Booked a 2 night stay here for my 30th birthday. Overall had an okay stay but wouldn’t return for a few reasons. The staff were a bit hit & miss, we either came across people who were happy to help & really friendly, or just clearly didn’t want to be there & couldn’t be bothered. The staff in the main restaurant for example - there were multiple younger staff members during breakfast who just looked miserable, didn’t check back on us, dumped our food and scurried off, it almost felt like we were an inconvenience when asking for anything. That said, the evening staff were all amazing, super friendly & hardworking. So it maybe is down to management not keeping a closer eye on the team. As someone working in hospitality it was just frustrating seeing so many lack the people skills needed for this kind of job (even just a smile or simple check back). My partner was also frustrated that he’d emailed about a birthday candle for my dessert at dinner, he’d chased staff members during our meal, & it still just came out without any candles or messages. Given the price for the meal/stay, you’d think they’d have had a bit more attention to detail. The main problem we had was, we’re a young couple without kids. We booked this hotel as it’s listed as a golf resort with a spa however, the entire time we just felt it was overrun with children. Had we have known that it is basically a family stay hotel, we wouldn’t have booked it as a relaxing weekend spa break for 2. Not to sound like The Grinch but, it really did ruin the atmosphere - from breakfast being chaotic, to the bar area basically being a playground, I was looking forward to a peaceful relaxing stay (as promoted online) and all I could hear were screaming kids wherever we turned. We were so fed up the first night we ended up ordering room service just for some peace and quiet. The fact it’s child friendly isn’t the problem, it just seems very misleading to be named a golf resort and spa & to be promoting itself as a great break for couples on social media, when if i’d blindly shown up here, i’d assume it was a family focused hotel only. The spa was lovely, had a great massage and peaceful time over there was there were no kids. But we found it odd that given it’s a resort, and the grounds are so big, there was only one small bar in the main building. Which given the amount of kids, just felt really cramped. So it could definitely do with having 2 or 3 bars or lounge areas. For the price of the stay, aside from the golf courses & the spa being nice, I wouldn’t say it’s 100% worth the money in terms of service, facilities & ambience. I’ve paid less for other hotels that i’d return to despite lacking the facilities that Foxhills has, due to it just being a better overall stay & atmosphere. Overall had an okay stay, the food for dinner was lovely, certain waiters were great, some of the reception were lovely, but we wouldn’t return due to lack of consistency with staff, the amount of children, & the g

Having paid nearly £2,000, £154 per head plus drinks, to have a wonderful Christmas Lunch in The Manor House, I was shocked and incredibly upset only to be shown into a sterile conference room. We had lived in Ottershaw for 38 years and had once been members of Foxhills. We had enjoyed family Weddings, parties and the Spa, so my expectations were high. The room we were shown into which the Manager called the 'Library' was just bare. There were no books, side lights or sofas just overhead LED ceiling lights, that were fully on, no music, no table decorations nothing that was promised. The tableware was the cheapest, basic selection you could hire, as observed and confirmed that, "they ran out of the good stuff" I expected on arrival for my coat to be taken and hung in the cloakroom, I hung it up myself on a rack in the corner. I feel my money was stolen There is no way that we got what we paid for and I think the greed of the Management to sell tables in that room under the guise of "Manor house dining", contravenes the Consumer trading standards. I will be writing to CEO Marc Hayton and Managing Director Tej Walia as I feel they should feel remorse for the greed of their company and that it should ruin what should have been a wonderful family experience, which now can never be rewritten Shame on them.

Absolutely fantastic stay with the extended family and a little 2 year old. All the Foxhills staff were super friendly (special shout-out to Luis Reyna and Ursula). We loved the afternoon tea, sports facilities and kids activities. We will come back for sure!

This review is about the Fox dining rooms. I must first say that I am a member of Foxhills focusing on golf but use the other facilities as well. The Fox dining rooms are the premium dining venue at Foxhills and deservedly so. I recently went there with my wife, youngest daughter and son-in-law. The menu was varied and if anything the descriptions of the various dishes were understated. Starters were delicious, and I managed to taste a bit of each as that is our family way. The terrine was an excellent example of a a staple member of the appetiser menu while my salmon and trout mosaic was presented as salmon and trout tartare but in rather larger pieces than usual and collected together to form an attractive display. My wife had pumpkin soup in which a large tortellini was effectively cooked in the soup. My daughter had wood pigeon which was one of the most succulent examples of that dish I have had. For mains I and my son-in-law went for the rabbit, the dish comprising of loin and also something described as rabbit leg pie. The pie turned out to be confit rabbit leg in a shallow earthenware dish topped with mashed potato, much like a cottage or shepherd's pie. This was an excellent way of presenting a different aspect of the animal together with the carbohydrate for the meal. My wife had the duck confit while my daughter had fish. Both dishes were described as excellent and a quick tasting confirmed the same. Pudding was restricted to just two choices comprising as our dining party was comfortably replete. The two chosen were a dark chocolate fondant and the Espresso crème brûlée. Both wonderfully decadent with sharp flavours mixing together to enhance each other. The wines as usual were excellent. Not an inexpensive evening out but for somebody who does a lot of international travel eating in many fine restaurants in various capital cities around the world my opinion is that the Fox dining rooms can hold its head up high even in such August company.

My husband and I stayed here for the Sunday retreat on 23rd November as a birthday present from our boys. We had such a lovely time. The staff were all so friendly and made us feel so welcome! From the wonderful gentleman who greeted us to the friendly staff in the restaurant.

Absolutely brilliant experience, fantastic service, polite staff. I was in Room 12 in the courtyard and my daughter was in Room 45. The courtyard room 12 was lovely but room 45 was exceptional - in fact superb, beautifully decorated and spacious. The bed was fantastic, so comfortable and every detail was perfect, the selection of drinks and biscuits was second to none, the finish of the room was so welcoming. I compliment Ursula Offord, Natalia and Louis on their attention to detail and service, it was truly amazing, they really did care about our experience and made sure we were happy at all times. Once again room 45 was simply the best and the whole hotel was so warm, friendly and welcoming, we will definitely be returning to this marvellous place again.