Novotel Maastricht

Novotel Maastricht Reviews

Novotel Maastricht

Sibemaweg 10, Maastricht, 6227 AH, NetherlandsView Hotel Details
Novotel Maastricht
Novotel MaastrichtNovotel MaastrichtNovotel Maastricht
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Novotel Maastricht Guest Reviews

3.9/5
Good
45 review
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(45)
Positive reviews(34)
Reviews with photos/video(3)
Negative reviews(11)
ДИTIЭЯ
Superior Room with Double Bed
Stayed in Sep 2023
Family
10 review
4.0/5
Very Good
Posted on Oct 13, 2023
I recently stayed at a hotel and wanted to share my thoughts. It was a pretty decent place for the price. The rooms were clean and comfy, and the staff was friendly and helpful. The hotel is in a good location, especially if you're visiting Maastricht University. While it may not have fancy extras, it's a solid choice if you want a budget-friendly stay without sacrificing comfort.
Guest User
Standard Double Room
Stayed in Sep 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 22, 2023
As a single traveler, I took advantage of this establishment for one night. Warm welcome, cleanliness and great comfort. The only regret is not having stayed a little longer, I will come back and recommend this establishment. THANKS
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Puliexieyewohushile
Superior Double Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 22, 2023
I temporarily chose a hotel near MECC. The hotel was good in all aspects, but the surrounding area was a little quieter. But this is basically the case in small European cities, and it’s normal. Health and food are good. Business accommodation is acceptable.
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Guest User
Superior Double Room
Stayed in Jun 2023
Business travelers
36 review
5.0/5
Outstanding
Posted on Jul 13, 2023
Very nice, very quiet
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johns6581
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 23, 2024
We found that all the staff were extreemely polite, patient and very helpful without exception. The receptionist allowed us to checkin early without any prior arrangement and we were allowed to checkout 30 mins later than normal as we had a child who wasnt feeling well. The breakfast staff allowed breakfast to run over the normal closing time as well for us owing to our poorly child. Special mention to Veronika and Anouk at reception who helped us enormously to find and keep safe our passports which we left in the safe by mistake and only found out when we were in Amsterdam. Thanks again for all your help and for the lovely stay.
Response from Property: Dear Guest, Thank you for this great review. We are truly delighted to hear about your fulfilling stay at Novotel Maastricht. It warms us to know that you experienced the courtesy and patience our staff strives to provide. Our team takes great pride in going above and beyond for our guests, and it is rewarding to hear that Weronika, Anouk, and the rest of our staff made such a wonderful impression on you. We understand how stressful misplaced personal items can be, especially while traveling, and we're glad we could assist in safely retrieving your passports. Flexibility is key to a comfortable stay, and we're pleased that we could accommodate your needs with an early check-in, a grace period during check-out, and breakfast timing that suited your situation. We aim to ensure every guest leaves with positive memories, and your experience epitomizes the service we wish to offer. We look forward to welcoming you back soon. Kind regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com
Velvon A
Stayed in Apr 2024
Couples
4.0/5
Very Good
Posted on Apr 27, 2024
Stayed for 2 nights. Reception staff is helpful and welcoming. Room was good and comfortable bed. Window opens full (this was an advantage for us) and a fan was provided on request. Clean room and bathroom. Size of the room and bathroom is decent. Bathroom and toilet are separate. Jay Jay at restaurant is super amazing and loved his service. Hotel is slightly away from the city centre (about 1.5kms) and nothing around the hotel. Enjoyed our stay.
johnandersson2019
Stayed in Dec 2023
Business travelers
1.0/5
Posted on Dec 23, 2023
Extremely bad service! This hotel is below standard because some staff not all are very bad. This place is not worth to stay in. Stay somewhere else. This hotel need to change a lot to make it better.
Travelchick20
Stayed in Dec 2023
Solo travelers
3.0/5
Posted on Dec 2, 2023
A one night stop over with a 20 min walk from the train station. Check in was easy, room comfortable enough. I would say it needs a bit more attention on cleaning and a fresh coat of paint would not hurt. I chose this hotel as the car rental agency was right around the corner and I was leaving early the next day.
Guest User
Stayed in Aug 2023
Couples
4.0/5
Very Good
Posted on Aug 30, 2023
For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service. We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented. Only one issue with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great.
Guest User
Stayed in Jul 2023
Family
5.0/5
Outstanding
Posted on Jul 30, 2023
Perfect room, clean and spacious. All staff couldn't do enough for you. Very pleasant. Excellent food and the bar wasn't expensive. Joost that ran the bar was one of the nicest people you could ever wish to meet. Very attentative and a perfect host. You should be proud to have him in your team. General Manager material without a doubt.
Response from Property: Dear Craig, Thank you so much for your positive feedback following your stay. We are delighted to hear that you found the room clean and spacious, and that our staff exceeded your expectations. It's wonderful to know that you enjoyed the food and found the bar reasonably priced. We are particularly proud of Joost's exceptional service and will be sure to pass on your kind words to him. Your feedback is truly appreciated and will serve as an encouragement for our entire team. We look forward to seeing you on your next visit to our hotel. Best wishes, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 17, 2023
We stayed at this lovely hotel for 3 nights ,We we’re there for an Andre Rieu concert .Hotel was very convenient it was a lovely walk into Maastricht town.We found the hotel to be very clean with extremely helpful staff.Like to mention Tessa and Haanaka.Had a lovely breakfast every morning. Would definitely return.Thanks everyone.
Response from Property: Dear Guest, Thank you for taking the time to review your stay. We are pleased you enjoyed your stay but would love to know which aspects we could have improved to make your stay perfect. It is rewarding to know we were able to help you start the day off right with our breakfast. We look forward to seeing you again in the future. Best wishes, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 17, 2023
The Maastricht Novotel is in a quiet location, a pleasant and easy walk from the city centre and railway station, and ideal for the Vrijthof square. Our room was spotless, spacious and well-equipped.The restaurant has a good menu and guests can eat in or outside in the attractive and well-maintained garden. Above all, it is the staff that make this hotel something special; everyone we met was friendly and helpful to the n th degree. Hats off to them all, especially the night staff.
Response from Property: Dear Guest, Thank you for this great review. It is a great pleasure to receive your kind comments and we are delighted that you had such an enjoyable stay. We appreciate your mention of the excellent service provided and that our high standards met with your approval. We look forward to welcoming you back soon. Kind regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com
Guest User
Stayed in Jun 2023
Couples
5.0/5
Outstanding
Posted on Jun 1, 2023
We arrived after a long drive in atrocious conditions. The girls on the front desk were genuinely pleased to see us and gave us a,warm welcome in impeccable English. There was ample parking spaces. The bed was extremely comfortable and the room was well laid out. The ambience at the bar was civil and low key, a welcome respite after such a long journey.
Response from Property: Dear Guest, thank you for sharing your experience at our hotel. We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. It is also pleasure to know that the service delivered by our team members exceeded your expectations. We look forward to your next visit. Best regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 21, 2023
Great hotel with very friendly and helpful staff! Jeron, Mathilda and Dawi were absolutely adorable with us! Super friendly and diligent!! The hotel is very clean and has a great outdoor space for children! The breakfast buffet is really good and worthwhile having! Children don't pay for the breakfast buffet, which is nice! :)) The hotel is only 20-25 minutes walking distance to the centre of town, so easy enough to access. All in all a great experience! We would definitely go back there any time! :))
Guest User
Stayed in Mar 2023
Business travelers
5.0/5
Outstanding
Posted on Mar 15, 2023
Great service in the restaurant tonight from Jeron and Mathilda thanks guys enjoyed your service and meal. Reception quick fast and welcoming, rooms good and comfortable and hotel situation central. Only negative is to pay for parking at 10 euros is not so nice.
Response from Property: Dear Kevin, Thank you for your feedback. We are glad that you had a great experience with us. I will inform our teams about how you have enjoyed your stay with us. We would love to welcome you again in our hotel! Kind regard, Hanneke Daudey