Jyut Eleanor
March 8, 2025
A very new hotel. The view out the hotel room was incredible.
Everything was perfect, but we were quite disappointed with the front desk… As a 5-star hotel, he was quite rude the whole time, and he stressed that deposit will be deducted if we smoke in the room. We went to the room and found that there was this heavy cigarette smell, we called the front desk and they said they would send a personnel there to “check”, without saying that they might be carrying a huge machine to spray the room or mentioning any solution. Turns out a very polite young lad came to the room with that huge machine and asked if we needed to spray the room. We said it was okay because the spray had an even stronger smell. But the service is pretty bad, not up to the 5-star standards. And also, the hair dryer didn’t work. I heard the other female receptionist at the front desk and the attitude was also the same. Lastly, the breakfast was also a little bit disappointing. Not suitable at all for foreigners. There was no cheese for a toast, just butter and orange jam and the bread was awfully chewy and hard…