When I stayed at the rose Motel I woke up at 4am to find the entire room was flooded after heavy rainfall and it was freezing. I waited for the office to open in the morning and went to the front desk to advise them, they simply asked was the roof leaking I explained no and they they're response was I'll check it out. No apologies no refund.
I later realised that not only was my entire handbag wet but so was all the contents in it purse, paperwork etc. I contacted them again by phone and asked if they had checked the room. They said no but that they were informed by the cleaners that, that room had a shower leak. I once again stated this wasn't the case the room flooded from rain. They again replied they would check it out, never offered a tefund or compensation for my damaged property
I would never ever stay at this property again. Not only that the rooms had not beencleaned properly beforehand. I wasn't the only guest there with an apparent shower leak either.
If you looking for sewhere in Mackay to stay I would avoid this Motel! Dirty, poor customer service amd my property was damaged