At check in, it was obvious the clerk did not want to be there. He had a script memorized, and the longer he spoke, the faster he spoke and the more quiet he spoke. When he finished his script, he abruptly turned and walked away. Later, I walked back to the lobby to see if I could find hot water to make a cup of tea (i can't remember another BW room that did not have a microwave). I was able to find the hot water and a tea bag and made a cup of tea. I had noticed a refrigerator on the floor behind the counter and asked a lady behind the counter if I might get a bit of milk to put in the tea. The response was, "Oh, my Lord no! I can't give you none of dat milk over dere! You must use de creamer or half-and-half".