Hotel Palacio Del Retiro, Autograph Collection

I really enjoyed my stay at the Hotel Palacio Del Retiro. Guillermo and his team were incredible hosts and the best in the business in hospitality. They took care of us like family. The breakfast buffet has an incredible spread of fresh fruit and delicious hot plates. Overall I am very impressed on the property, how property is well maintained, and the location next to Retiro Park.

The hotel was recently redecorated; it is beautiful. The wallpaper and furnishings in the room were delightful. Modern bathroom fixtures were a nice touch. The building was originally a family home...mansion is more like it. It's fascinating to explore it. The lobby and ground floor bar are spectacular. The breakfast menu was small but delicious. The food items were freshly prepared; service was efficient and professional. Because the hotel is relatively small, service is more personable than in larger accommodations. Highly recommended.

very good located attentive staff

This hotel has the best location if you want to be near the Parque Del Retiro. It's also within walking distance to several attractions especially the Queen Sophia museum. Part of its charm is that it's an older hotel and it has some history. It used to be a former home (and I believe a telephone company's headquarter's office.) You can tell that the rooms retain their classic feel but blended with modern amenities and upgrades. The old elevator (which is not in use) is very cool as well and gives you a sense of the Palacio's history. The staff is amazingly friendly and helpful. In addition to the park it's also a few minutes by car to the train station. I got a very simple room and I didn't feel the price justified but some of the other rooms are absolutely beautiful. If you're a Marriot Bonvoy member definitely try to ask for an upgrade if you're eligible. I loved my stay here.

Superb location with friendly and helpful staff. Went there as a couple and loved the experience. Bedroom size was amazing and the bed was super confortable, we slept really well. Our stay included breakfast and we were amazed by the quality and variety. Overall we loved the experience and will definitely go back again.

Very mediocre plus some real issues with rooms and smells We had two rooms. Both on the 4th floor. Elevator lobby on 4 had a poo musty smell Hallways dark with a seriously dangerous area near and old circular staircase. Hotel put in a piece of wood so people don’t fall down but it is not big enough and when carry luggage downright dangerous. Bad lighting in area made it worse. Shame on Marriott for passing the safety issue. Room 404 had a dead roach in middle of room. See picture Room 405 had almost no window and little light, cheap plastic wood flooring and no USB charging ports Very disappointing for an Autograph collection

The entire staff was extremely friendly and helpful, the location is within steps of all the city’s main visitor’s attractions. The rooms are well appointed and impeccably clean! Alicia and Federico stand out amongst a truly professional and welcoming staff! We will return!