Santo Mauro, a Luxury Collection Hotel, Madrid

Very exceptional hotel with big rooms and great staff. But there were downsides like: there was no Gym. The location is not good for visitors. There was no buffet for breakfast although price was high

Stayed 5 nights, attending a wedding. One of the top properties we’ve stayed in the world. The room was wonderful, the grounds are gorgeous, including a ton of green space and outdoor seating. Staff was one of the best experiences of the stay. We dealt with Diego, one of the concierge’s, and he was excellent. Set us up with a tour, a driver, etc. would highly recommend this property!

First time to stay at Santo Mauro. I’m a very particular person and this place exceeded all my expectations. The moment you arrive at the door you are greeted with the most wonderful people from the valet/doorman Richard, Carmelo, Elena at the front desk, Sylvia and Javier at the restaurant. The restaurant uses Christofle silverware. The bathrooms have Byredo products, the bed linens are the most comfortable sheets. I can’t say enough good things about this particular hotel. You just have to experience it your own. We stayed at room 201. It’s their suite with marble dining table for 6 people and a living room enough to entertain a small group. The property is located in the Chamberi area which is considered as one of the safest and high end neighborhoods in the city. This hotel used to be the private residence of the Duke of Santo Mauro.

It is very hard to condense in a few word our stay in Santo Mauro. EVERYTHING, ABSOLUTELY EVERYTHING has been perfect. We stayed in this hotel as we wanted to treat ourselves for a few days before and after our wedding... well, the team went above and beyond to make our stay perfect and memorable. Everyone was really helpful and willing to make our stay special, and they definitely succeeded. The rooms are from out of this world, the beds are second to none, the service is superb, and the details and attentions the staff had with us will never be forgotten... and I could go on and on and on. Thank you so much to the whole team for making an already special day even better, we will definitely come back for our wedding anniversary!

If I could give this property 10 stars I would. Every aspect of this boutique hotel is first class. The property is exquisite. Every room is unique - beautifully appointed and thoughtfully equipped to cater to a guest’s every need when far from home. Guests are pampered in every way. Also, the location is spectacular- this cozy little gem is nestled in a quiet neighborhood far from the noise of the tourist areas, yet close to shopping, restaurants, the metro, etc. Uber and cabs are easily accessed as well. A bellman is always quick to assist. By far for us the most wonderful aspect of the Santo Mauro is the staff. Hands down one of the pleasant, attentive, and hospitable group of professionals I’ve ever encountered. Every person is treated as if a guest in their home. Their only mission is to ensure you have the most comfortable and enjoyable stay. While every person we encountered displayed the highest level of professionalism, we would like to recognize Carmello and Palermo for going above and beyond for our family. The Santo Mauro’s hospitality is second to none, and I cannot recommend this property highly enough. We will definitely be back.

OUTDATED AWFUL ROOM SERVICE