We arrived late and they did not receive us as expected, we asked for the romantic room for two nights and the romantic detail was not in the room. The purpose of said detail was defeated, however I went down to reception to ask and they didn't know. I claimed the room and of course the photos on the Internet are not what they really give you, the lights change everything.
They didn't want to clean the room, which was our turn the next day, the head of cleaning told me and we had to ask them to please clean it. The room they gave us was far from what was expected and from the advertised photos. In general, very bad , an experience not at all like a 4-star hotel, not even the slightest gesture of concern, apology or detail. More like the feeling of being in a pension.
Very disappointing.
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