Slow Suites Augusto

Extremely poor customer service! Their payment link sent by an email did not work, yet they kept blaming my credit card. My credit card was working fine everywhere else. Form Santiago de Compostela, I called over 20 times and have a phone record to prove. They don't even have a voice mail. In fact, it's obvious that they just refused to answer my call because when I had Spanish people call, they answered. They only answered twice both when I had Spanish people call. I emailed numerous times. They just kept blaming my credit card and told to me (a guy named Samuel) to go to the Santander Bank to make the payment, which I did but the bank (I have photos from the bank to prove it) said that they don't do services like processing a payment for their client. I wasted two days trying to make the payment and going to the bank in Santiago. In spite of my repeated emails and phone pleas, they refused to enter the credit card number manually or accept cash, insisting their payment link only. They were going to charge me the full price (non-refundable ***********) if I didn't show up so I could not book another property. I showed up at the apartment but they had no one there. I called, again no answer. When I had a neighbor called, they immediately answered, and then entered my card manually. Why didn't they do this before? I don't know perhaps they hoped that I wouldn't show up so they could charge me the full price without my occupancy. The place was freezing and the heater switch was not working, just blank. Again, nobody answered. After a freezing night, I emailed them saying that I will share this experience online, then finally they sent a maintenance man to fix the dead switch. I am a seasoned traveler who visits Spain annually. Never had I experienced such a terrible customer service. I paid 498 Euros for 4-night stay in the one-bedroom basement apartment, not cheap, but I wouldn't go back there even if they offer me a free stay. NOT EVER!