Parsimonious in the extreme. Bath towels are intended to last your entire stay. One of ours was removed on the first day and was not replaced despite repeated requests, so one of us had to go without showers for the remaining days. No a/c at night, even though it was unseasonably warm, so we sweltered. (It was too noisy outside to open windows.) No help available with printing airport boarding passes. Only one set of coffee filters in the room, no replacements provided. Breakfast very limited, with no fresh items apart from a few pieces of tomato, and the coffee was an unspeakable concoction served in flasks. There was a coffee machine on display in the breakfast, but frustratingly it was out of bounds. The television cover was restricted to a few Spanish channels with no international coverage, so the one of us who didn't understand Spanish was utterly frustrated and the one who did had to spend all the time translating. This was our most disappointing stay in Madrid. We shall not be returning.