Guest User
February 19, 2024
The room was very small. When I checked in, I was told that the name of my son was wrong when I reserved the room. I was asked to provide proof of our relationship. Fortunately, I had the birth certificate apostille when I applied for the visa. All the hotels used in this trip were booked through Ctrip. I used the frequently used user information on Ctrip. All other hotels did not have this problem. I feel like this is just an excuse. And when I asked the hotel staff about the buffet breakfast fee, one hotel employee raised her voice and said that I had to sign the breakfast fee confirmation form. We have the right to understand before signing, and it is meaningless to understand after signing. This employee did not raise his voice when communicating with other guests and their local colleagues, which made him feel unfriendly. I won't stay in this hotel again next time.
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