VP Jardin de Recoletos

Everything about our stay at this hotel was perfect. My daughter and I shared a spacious suite with a huge terrace furnished with comfortable chairs. The kitchenette was super-useful. Everything was sparkling clean. Bottled water, Coke, and coffee for the Nespresso were replenished free of charge every day. Our room was at the back and it was super quiet. This hotel is near the Prado and other museums. Though slightly further away from other main tourist sites, we still walked every where and the hotel was super-quiet. On top of that, the staff was incredibly helpful, from letting us check in VERY early after our flight from the US to showing us around the room to booking our taxi to the train station when we left. I highly recommend this place. It's a great value for the money as well.

The staff is kind and the location is perfect, but the rest needs improvement. The rooms need upgrades, and the breakfast is bad. Despite being advertised as a buffet, guests have to choose from a very limited selection (one waitress was informing some clients close to us what they could choose not to pass the 15 euro "buffet"...) Furthermore, staff members did not speak English at breakfast. The hotel is extremely expensive compared to other options in the same area, although I must admit, it looks fantastic in the pictures

Great location in the middle of Salamanca, walkable area to Serrano, Jorge Juan (restaurants), etc. Very kind personel at the property. Very decent breakfast.

The check-in experience was EXTREMELY disappointing. We purchase an extra night so that when we arrived at the hotel really early in the morning our room would be available; however the room that was assigned to us was NOT the one that we had reserved and it was an up-hill battle to get our reserved room. As if we had not already paid for it, we had to wait until the room became available after 3:00 PM. The hotel assigned us a lower category and visibly much smaller room, even though in both the hotel's website and the ******* website, the room we had reserved was entirely different. Hence, we had to wait in a room that was not our reserved room until the one we reserved was available. The manager did agree to move us to the room we had reserved, as shown in all the pictures and the description of the room in ******* and in their own website, but he was reluctant, and in fact he did not budge, in compensating us for their error, our discomfort, and the interruption of our planned event that day. The manager did not offer any type of compensation of any kind as a gesture of their willingness to make their wrong right. Hence, this is a hotel I will never return to. They failed us, and they charged us for a room that was not the one we reserved, even when they knew we had purchased that extra night. The manager displayed complete disregard for acceptable customer care.