HRC Hotel

The hotel is super nice, the room is spacious and very comfortable. It is located near tourist sites. The personnel is very friendly. I will return on my next trip. Thanks for everything.

Top hotel well located near the subway and close to other shops useful for the stay Close to wwf

I made the reservation one day in advance on December 31 in the afternoon when we were very busy with the preparation of the party, when I saw the 3-star hotel, well I said this is it, in the adverti*****t it put the king-size bed, and book with my two girls (one baby and one 3 years old) and my husband. In the hotels where we have gone we have always slept together in large beds, we enjoyed sleeping more with my girls since we are always working.... The problem when we went to register the entrance, an employee attended me from the first sight, customer service has not been done as it should be, nor does he look you in the face.... when I answered that there are 4 of us, he began that he cannot to be and it cannot be, I let myself that the bed is small, but I thought a bed of 160X200. I asked him if I can change my room, he answered: it can't be and it's impossible, and when we looked on the web if there were rooms available, what is his job when he can't change my room? In short, we had a very bad night and he did not receive us well in that one, my husband slept in a hostel nearby ........ and the day after the shift change in 1 second the problem was solved by the other employee. this hotel does not deserve the 3 stars, and courses to improve customer service, we went with the idea of having breakfast there, but we got angry and went somewhere else. The thing that I loved in this hotel and it must be said is the CLEANLINESS, EXCELLENT.

Muy buen detalle, tres botellitas de agua de cortesía en la nevera a llegar. Personal agradable. Habitación para tres correcta y limpia. No masificado.

Helt ok! God frukost

There were 3 of us and we paid for 3 but: There were 2 glasses instead of 3 for brushing your teeth. There were 2 bars of soap and not 3. There were 2 bottles of shampoo and not 3. Then, as the icing on the cake, 1 bidet towel for three people!!! I complained to the reception about the towel and they replied that it is ok to have 3 towels for the face but not for the bidet. I explained to him clearly what a bidet is for and he didn't want to hear it anyway. I called ******* and at that point they sent me the 2 additional towels. Absurd things, lack of professionalism. The only positive note is that the hotel is well located, an actual 10 minute walk from Piazza Mayor.

Estuvimos solamente una noche, ya que mi vuelo de regreso fue reprogramado y donde estaba alojado no tenían disponibilidad para esa noche. Me pareció un hotel correcto. En otra zona de Madrid, un poco más alejada de donde estaba pero igual de turística. Me gustaron sus intalaciones. Habitación espaciosa. No puedo decir mucho más porque al estar solo una noche, no pude llegar a conocerlo a fondo, pero es una buena alternativa. Quizás en otro viaje regrese.