Limehome Madrid Calle de la Madera - Digital Access

This was the worst stay !!!!we arrived early even though the room was ready the staff was rude they lets us be out in the cold for 2 hours they don't have no place to leave the lugged til you ready to check in Don't stay here they show you pictures of a suite that when you get there is not the same i advised expifia not to show this property,,,

We loved the location. It’s close to everything we needed. The apartment was nice. Some minor things were that it seemed like they were doing some maintenance in two walls and hadn’t finished painting. One of the bathroom’s walls needed some maintenance next to the shower. We would definitely stay again.

I had the worst experience in this apartment. I have been locked out as the code did not work and I had to wait more than 30 minutes for someone to come in to help. For half of my stay the heating was not working and it was freezing in the apartment. There was a horrible smell in the bathroom for the whole stay. The customer support team was just not helpful. The call center goes to the german team, it’s impossible to get any support before 11 am. You can’t leave the luggage in the building. Do yourself a favour and don’t stay there!

We planned to stay for several weeks at the property. After a few nights, the noise was unbearable, water was leaking into our bathroom from the upstairs bathroom. Disgusting and unsanitary. The solution was to move us to a different room in the middle of the night. The room we were moved to was much tighter than the first, so between us our twins, it was horribly cramped. Noise again, and the sofa bed, which acts as the second bed, had a crossbar that is bent with secondary supports falling on the floor. Could not sleep, even with our kids complaining about it. Next we find the TV does not work. No channels and the volume does not work. The property attempted to "fix" the bed, but with little to no success. We requested a refund for the remaining nights we have at the property, but they refuse to refund it. We are now stuck in room, no front desk, no good customer service, and lacking sleep. Worst customer service, worst hotel, I suggest you stay away!

Great location, the rooms are highly serviced (coffee, detergents, laundry capsules) as well as the rest of the appliances. Easy access to the rooms and friendly service