Hotel Taj

This Taj hotel isn’t nearly as good as others in the chain. Though the situation is pleasant, it’s a long way from anywhere. For us, a major downside was that the hotel is on the side of a hill so there are stairs everywhere – not too funny in 36C (there are buggies to transport guests, but they are very few and far between). The room wasn’t bad, though it was quite tired (and had geckos). The outside was in dire need of maintenance with paint falling from window frames. Facilities weren’t great: the bar wasn’t open and the snooker table had a strange mix of balls (see picture). Staff were helpful, though frankly not very competent. Food I the restaurant was OK. I wouldn’t choose to stay here again and I think the Taj chain should examine how this place is run.

This historic property has been thoughtfully converted into a hotel and is set on ***y acres of beautiful gardens. The view from the restaurant of the city is wonderful. The staff here was attentive and friendly at all times and the food in the restaurant was very good. We were in three rooms above the office/reception area and sometimes we could hear noise from below. I do recommend ear plugs because the peacocks, while lovely, are very noisy and it persisted into the night.

Our family had an amazing time at this hotel. It was a beautiful and serene place. The best part about our stay was the service. Everyone was so hospitable, especially Mr. Thanga Pandian Muthusamy. He went above and beyond to make sure we had everything we needed. He arranged a boxed lunch for our kids because our flight was during lunch time. He also made out daughter feel so special with giving her peacock feathers. We are glad we stayed at this hotel!

One of the best Taj properties I have seen. Excellent support staff made our stay a one to remember for a long time to come. We stayed for 3 days and it was absolute pleasure - felt sad that our vacation was coming to an end. I would also like to convey my gratitude and my highest appreciation to M/s ***ikandan, Govind, Ashwini, Eshwar, Saina, Subash, Suhal, Sudipto, and the larger team - they made our stay a memorable one.

Heaven on earth. The security officer Eashwaran was so kind and helpful. Beautiful stay 💕💕. Felt like paradise on earth. I would definitely recommend this property to all nature lovers who want a getaway from daily life hustle bustle.

Excellent Service and Mr. Pandhian took personal care right from booking till check out. Well kept property and reminds to you of an era. Food was very nice too. This indeed will be or preferred hotel

I recently had the pleasure of staying at the exquisite Hotel Royal Heritage in the heart of Madurai, and I am thrilled to share my exceptional experience. From the moment I stepped into the grand foyer, I was enveloped in an ambiance of opulence and warmth.