168 Moo.2 T. Keudchang, A.Mae Taeng, Chiang Mai, Kuet Chang, Chiang Mai Province, 50150, ThailandView Hotel Details
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Sibsan Resort & Spa Maetaeng Guest Reviews
4.1/5
Very Good
16 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(16)
Positive reviews(12)
Reviews with photos/video(5)
Negative reviews(2)
AYOBI
Deluxe River View Villa
Stayed in Feb 2024
Couples
5 review
3.0/5
Posted on Feb 21, 2024
Positive: in the middle of nature,calm with fresh air and relaxing place.
Negative:
1. The hotel doesn't offer any shuttle, no rental car or a rental motorcycle. Also around the hotel there no place to rent a transport.
2. The 1st 2 days there was a small limited breakfast buffet (1-2 star standard), the 3rd day there was only 4 options with little food and lower quality.
To pay over a $100 people also expect a better breakfast.
Also there is no restaurants around, you have to eat at the hotel and they charge you high amount plus vat plus service, etc.
Communication is also an issue, only the receptionist and one person at the restaurant speaks English.
Response from Property: Dear Customer AYOBI,Thank you for sharing your feedback regarding your stay with us.Please accept our sincere apologies for the issues that you have come across while staying in our resort. We have taken issues by heart for evaluation and we assure that all issues have been directed to the respective departments for improvementIt was a pleasure to serve you and we are looking forward to welcoming you back soon.With best regards,Hotel Management
Roypim Vichitphorn
Superior Villa with Garden View
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Good price , great facilities , beautiful hill in this small resort. The pool is really stunning. There is free bicycle. Beautiful river passses along resort where you can see elephants bathing. One comment is the food is really overpriced, vey expensive for quality.
Response from Property: Dear Customer Roypim,Thank you for choose to stay at our resort and for taking time to leave us a comment of your stay. We happy to read that you are happy with our facilities in the meantime please accept our apologize for the issue that comes across.We looking forward to welcome you once for your next trip.With warmest regards,Hotel Management Team
Elva
Deluxe Villa with Pool View
Stayed in Mar 2024
Family
11 review
4.2/5
Very Good
Posted on Apr 2, 2024
The location of this villa is a bit far. Whe arrived there almost 22:00. We can’t enjoy their facilities that day, but we used their swimming pool after the day. The swimming pool had some insects floating on the water. The rooms were clean but with so many insects outside e.g. 🪰🦟🦗🦎. However, that wasn’t a big deal coz it is understandable that there will be many insects as there inside the hills and there were no insects inside the rooms. If you are afraid of insects, you should be aware of choosing it. On the contrary, their staffs were so nice, friendly and helpful!!! Thank you for their supporting service!!!:)
Response from Property: Dear Customer Elva,Thank you for choosing to stay at Sibsan Resort.We were delighted to be the host for the holidays you recently spent at our resort and appreciate the feedback you wrote on you experience and we do hope you will consider returning for your next holidays and give us the opportunity to be of service again.Warmest regards,Management Team
Anonymous User
Superior Villa with Garden View
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Nov 25, 2023
Service was very good.
Response from Property: Dear Value customer.Thank you for choosing to stay at our resort and take time to leave us a review score and share your stay experience here.We hope to welcome you agin in the next future.Warmest regards,Managment Team
Richard
Superior Villa with Garden View
Stayed in Jan 2022
Couples
24 review
4.0/5
Very Good
Posted on Feb 12, 2022
Nice resort in great location next to elephant sanctuary. Food was good but a little pricey for the small portions.
Response from Property: Thanks
Guest User
Superior Villa with Garden View
Stayed in Jun 2024
Other
8 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Excellent hotel. Great service. Great manager! The guys will help you solve your problems, they will show you and tell you everything. The restaurant has delicious food. The pool is clean. Breakfast buffet. I liked everything super!
Original TextTranslated by Google
Response from Property: Dear Value CustomerThank you for sharing your positive review here. Our team is glad to know that we were able to offer you all a great holiday. At the same time, we are happy to have met your expectations in service and quality standards.We are look forward to be of service to you again please feel free to reach us if you would need assistance.Warmest regards,Hotel Management
Guest User
Superior Villa with Garden View
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 9, 2024
The hotel is relatively remote but has a nice environment. There is a golf cart to pick you up and drop off.
Original TextTranslated by Google
Response from Property: Dear Value customer,Thank you for chioosing to stay at Sibsan Resort & Spa and leave us a comment of your stayedWe happy to read that your enjoy our enviroment.We do hope you consider to stay with us again in the future.Warmest regards,Mangement Team
Guest User
Superior Villa with Garden View
Stayed in Jul 2023
Family
13 review
2.0/5
Posted on Jul 20, 2023
Very angry, this is the first time I have encountered such a thing: the first one is that the price is inconsistent with the environment, the swimming pool is unusable at all, and the child and two classmates have rashes all over the body after swimming, which is very dirty. The second is that the booked room is the same as the room booked by a friend, but the price is much higher. After talking for a long time, the front desk of the hotel still does not deal with it, and does not refund or change the room. Finally, I contacted Ctrip customer service and it was processed in a timely manner. The price difference was refunded that night. It can only be said that the agent is too dark. The third is that the price is expensive, there are few options for dinner and breakfast, and a 10% service charge is added for dinner, speechless. In short, this hotel will not be chosen again, the experience is too bad.
Original TextTranslated by Google
Response from Property: Dear customer ,Thank you for choosing to stay at our hotel and for taking the time to post your experience. Please accept our apologies for the issues that you have come across our service while you stayed at our hotelwe hope to welcome you again for your next trip to Chiangmai.Warmest regards,Management Team
Guest User
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 25, 2023
The resort is wonderful, excellent staff, wonderful owners of the resort, perfect food, excellent breakfast. The resort is located in an idyllic place surrounded by a forest. The resort has two large swimming pools that look like paradise surrounded by tropical plants. Bungalows and villas look fantastic, everything is decorated in the original autochthonous style. It is very clean and the staff cleans and tidies up every day. I would recommend everyone to visit this paradise on earth. Ivica, Switzerland🇨🇭
Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Aug 12, 2023
This was our second 3 night stay at Sibsan (last time in 2016) and again we really loved it. So nice!! Beautiful setting and natural environment with lots of vegetation, stunning pool (the best) and very nice and clean villas with all amenities, just great. Recommend pool villa to be at the edge of the so incredible pool.
Guest User
Stayed in Jul 2022
Other
4.0/5
Very Good
Posted on Jul 28, 2022
I had the pleasure to stay in the Siblan Resort for only 1 night. However, it was a pleasant stay in a very nice, big and comfortable room. The gardens are lush, the swimming pool is huge and the scenery is very nice. The staff shows a lot of dedication, and is very helpful, but lacks a bit of understanding English. We took our dinner in the restaurant, which was very good and plenty. Seen the fact that there were not so many people in the hotel, they organized a set breakfast with a mini buffet to choose items from. The view in the morning mist was unforgettable. This is the perfect location to explore the nearby waterfalls, elephant camps and do some white water rafting. Just try not to fall off your raft.