Top Business Hotels in Makkah

Located about 10 minutes ride from AlHaram. Offering hourly shuttle bus to and from AlHaram. Reception staff are very welcoming. The hotel is very clean and modern. Furniture is new. The room is average sized but OK. Washroom is too small. Nothing to complain about. I highly recommend this hotel and will definitely put it a top choice for my future stays in Makkah.

Marvellous service by Samy and Mona at Breakfast restaurant - The Kawthar. All the staff are courteous and ready to help with any need. Masha Allah Princely accommodation at cheap prices. I would visit Conrad Makkah again and again.

This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.