Popular Makkah 4-star Hotels

The best experience! We loved our stay in Novotel and will definitely be coming back. The best hospitality. 24/7 bus shuttle to masjid Al haram. Perfect experience all through

Excellent stay. I had booked through the Hilton app - two partial haram view rooms. Check in on arrival time was punctual and smooth - I booked with breakfast included. We were told breakfast timings and location on arrival. We were also told there was a shuttle bus to the Haram every three minutes. The rooms were spacious and the bathroom also very big. Breakfast was great included bakery, egg station, fruit and various other hot/cold items including sub continent options. We were looked after by Saddam - a really nice guy. Housekeeping was quick, efficient and very good - the staff were always smiling. We used the cafe on ground floor a couple of occasions for dessert or hot drinks. All very good. Bottles of water provided in room. Also get iron/board too with a fridge in room too. Also a speaker where you can hear azan from the Haram. The shuttle was very good - every time we stepped out a bus was there and always left without too much waiting. A couple of mins drive to the haram and then about a two/three min walk into the mosque. You could walk to haram from hotel if you wanted - about 10 mins. A bit trickier to walk back from Haram as it’s uphill. Marriott and hilton convention Centre hotels are all within walking distance and all shuttles from these three hotels all stop in same place so easy to catch any of them on way back and cross quiet road to your hotel - no need to wait for double tree shuttle although there is always one very quickly. Overall a really good stay and I would recommend it. Also a really nice entrance to hotel…

Good stay in Makkah whilst we visited as a family. Close to Hajj ziyārah sites and only 5 minute drive to Masjid al Haram (when it’s quiet. Reasonably clean though I wasn’t convinced by the IHG cleanliness assurance during these sensitive times. We went for the 2 interconnecting rooms but the hotel had lost the key to the interconnecting door!! It took all night and into dawn before we were relocated into another room with a door that allowed access to each others room... quite important when you have 3 children. Until then, all 5 of us slept in one room for the first night of the 2 nights booked!! Our new room had issues with the door lock sensor.... so a maintenance problem all round. Once the issues were sorted however, everything else was smooth. Decent enough breakfast for European and Arab tastes. Spacious rooms, well decorated. One thing to note... reception staff are excellent - polite, well mannered and want to get things sorted for you. It’s just unfortunate the maintenance staff struggle. I’d recommend on the basis the maintenance issues were a one off issue.

Location is just okay as bus service is available to/from the hotel. Very busy in Ramadan.

Two nights stay was just great; attentive but not intrusive staff made the difference. Miss Nehal and her colleagues at the reception, management and restaurants are among the best Marriot brands staff I have ever seen. Arrived too early for the usual check in but was treated in the best way with minimum waiting and an upgrade. The location near the HARAM is just great and the view from the 21st floor restaurant is awesome Wide variety of delicious food at breakfast and dinner time with highly courteous staff and good looking smiling faces every where . Some facelift is needed in the rooms though Thank you all Dr A Hawwari Titanium member

It’s a little far from el harm but there’s a bus. The breakfast is rich.

Facilities: good Hygiene: good Environment: good service: good

A very strategic location adjacent to Masjidil Al Haram with various facilities and shopping places.

I usually stay a lot closer to the haram during my visit to Makkah, but during Ramadhan the prices rocket so I've had no other option but to find a clean tidy hotel at a reasonable price. I stayed here many times before (all during Ramadhan). The hotel is around 10 mins from the Haram by car. You cannot walk it from the hotel to the haram (not walkable distance, plus it goes through the mountain tunnels). You can get a taxi for around 10 rials to the haram, but on the way back it can be slightly more - around 15-20 rials (just keep haggling). From the drop off point, it's around 10 mins walk. The hotel does run a shuttle bus for free, but I've never used it simply because of the timing. The shuttle bus drops you at the coach station area which leads the footpath to Mount Marwa side of the haram. Don't bother looking for the shuttle bus from the haram to the hotel, it's a total nightmare and chaos during salah times so better off just taking a taxi. The rooms are clean, tidy and quite. The room service is horrible, they never clean your room despite several requests. The AC is good and blows cold air. A number of lifts, so you don't get stuck waiting around for ages. Due to it's location, it's not busy like the hotels right next to the haram. There are number of restaurants nearby and also a bin Dawood at walking distance. When you want to get a taxi from the haram and don't speak arabic, just tell the driver ”Makaram al bait, khareeb Bin Dawood”, this has worked for me each time - they will know exactly where you want to go. Like i said, don't pay more than 15 rials.. There is also a masjid very close to the hotel if you end up missing the prayer at the haram.

I am very pleased of my several staying here in Retaj alrayyn hotel Makkah ... Excellent services with most friendly staff . Not to mention Mr. Motaz the sales manager ,, so wonderful personality and very caring and helpful to any requests or needs you may have . The shuttle bus to Alharam is around the clock all the day and night .