Top Hotels in Makkah with Spas

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

the best location to choose if you wanna stay near Haram and your dream is to Stay in Kaba view Room for your whole Stay. Dream of Living in the Kaba view room can be fulfilled by staying here. The restaurant for the breakfast was crowded, and not clean. They need more care to room and service

Good stay in Makkah whilst we visited as a family. Close to Hajj ziyārah sites and only 5 minute drive to Masjid al Haram (when it’s quiet. Reasonably clean though I wasn’t convinced by the IHG cleanliness assurance during these sensitive times. We went for the 2 interconnecting rooms but the hotel had lost the key to the interconnecting door!! It took all night and into dawn before we were relocated into another room with a door that allowed access to each others room... quite important when you have 3 children. Until then, all 5 of us slept in one room for the first night of the 2 nights booked!! Our new room had issues with the door lock sensor.... so a maintenance problem all round. Once the issues were sorted however, everything else was smooth. Decent enough breakfast for European and Arab tastes. Spacious rooms, well decorated. One thing to note... reception staff are excellent - polite, well mannered and want to get things sorted for you. It’s just unfortunate the maintenance staff struggle. I’d recommend on the basis the maintenance issues were a one off issue.

The hotel is truly stunning. The amenities are plentiful and the breakfast buffet is unrivaled. The rooms are very nicely appointed, albeit a bit small and cramped at times but the beds are very comfortable. The real star of the show is the service though. Shoutout to Mohamad Rifky, the executive house keeper for ensuring that all of the service was on time and conducted in a professional manner. He really went above and beyond in ensuring that our stay was absolutely wonderful and that all of our needs were met and exceeded! He's doing a wonderful job and you all should stop by Shaza Makkah and see for yourself!

The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha

Steady and good service, the hotel is clean, the rooms are large, the bathrooms are spacious according to the price

Very, very distinguished management All services and workers are top notch Bravo, the title: Transferring excellence from Dubai to Mecca. I thank all those working on this elegant project, and I especially thank the director, Mr. Maan

When you stay at Jawaher Al Wafa Royal in Mecca, you'll be connected to the convention center, a 4-minute drive from Great Mosque of Mecca and 9 minutes from Kaaba. This hotel is 3.3 mi (5.3 km) from Abraj Al-Bait Towers and 5.8 mi (9.3 km) from Al-Rajhi Mosque.This hotel offers designated smoking areas.At Jawaher Al Wafa Royal, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily.Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.Make yourself at home in one of the 10 air-conditioned rooms featuring Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include safes and desks, and housekeeping is provided on request.

The hotel is very beautiful and clean and provides transportation service to and from the Haram around the clock. The room is spacious and comfortable