Having bad experience with the front desk as have to wait for more than 10 minutes for checking out, but the other tourist guest can just cut queue and the front desk staffs did nothing on this. Besides that, the front desk staff also ask for payment again even though has told them i have paid full amount via trip.com during check in. The breaskfast was also a disaster and the management does not proactively anticipate and make arrangement for accommodating a huge tourist groups. Foods and drinks are not enough, and have to wait sometimes to get a seat for breakfast.. This hotel management is getting from the best to be the worst hotel in Malacca.. Real disappointments!!!