Best Hotels near Crocodile Island, Malay

My third time going to Boracay, my first time was in Fairways & Bluewater Resorts, however it was too far, 2nd time we stayed in Villa De Oro, and for my third time, we stayed here at La Carmela. Our stay here at La Carmela was a clutch decision but a truly memorable one. We celebrated New Year's Eve 2022 at La Carmela. We stayed there for 9 nights. But I must say, some employees are not that dedicated and passionate with what they do, except for the security personnel who were all very accommodating. I myself, I am a front office agent, I can't even feel the sincerity with the service they provide. I was actually expecting a lot from La Carmela since Mr. Boy Abunda has always been promoting this resort during all his shows, in addition to that, so many celebrities and even influencers have stayed in La Carmela and seemed to like their services. But, to my dismay, all my expectation weren't met, unfortunately. Food is average, our daily breakfast was always served ice cold, pool is massive and beautiful, location is priceless since it's near the beach and just near to everything else where. I just wished they can step up their services including personal services to their guests, most especially that there are already a lot of hotels booming as their competitors. I know La Carmela has been there for countless years already, so why not make their legacy a good one. Overall, our room was okay, we waited for so long for our MUR, plus the ac in my mother's room is not functioning well. Would love to consider this hotel once more as it is perfect for budget travelers like me. stayed for 9 nights with my partner, mother, and my sister, and we only paid PHP 25k for everything including their plated breakfast. I hope you consider all the points I have mentioned, See you soon, La Carmela. :)

Where do I begin? I saw this hotel in Agoda but decided to directly book via their website. I paid for the whole fee specified in the website, that is, good for 3 people, and 1 kid aged 12 years old. The room says ”sleeps 4”. Upon arriving at the hotel, I was told that we need to pay an additional fee of 800 per day (X 4 days = 3,200) coz my son, 12 years old, is already considered an adult. I insisted that in the website, it asked for the age of my son and I put in 12 (see pic) under the ”children” category. One staff ”explained” to me condescendingly, as if I dont know what I'm talking about, that the website is wrong and that they're gonna tell the one who takes care of the website to update information so and so. In fact, this guy, didn't apologize for the fact that their website information and rate and the front desk rate are INCONSISTENT. Instead, he said that extra charges are given (if applicable) when guests arrive at the hotel: ”we tell them here at the hotel”. Why would you do that? If indeed my son is not considered a kid anymore, why wasn't the extra charge added to the website when I was about to pay for the bill online? Why would they charge it when we are already at the hotel? For a planner like me, I like to pay all hotel charges and plane charges prior to the trip so that I can budget and reserve my money for the food and other activities during the vacay. But then, they wouldn't give the key to the room unless I pay the extra charges first. Oh well. Also, the internet wasnt working for two days. The room phone wasn't working. Location: Quiet. Convenient since theres a mall attached to the hotel. General Mgr was accommodating. IT staff was efficient; he immediately checked the wifi connection when he came back from his leave. Housekeeping staff efficient and helpful.

This is a good hotel, I had a good experience. Offered a room right by the pool and quite near the restaurant where the breakfast buffet is located. The buffet is catered to a Korean palette so keep that in mind if you don’t like Korean food or want more of a western style breakfast. Also at the restaurant on a windy evening and a toddler at the table the waiter gave us napkins in a glass. It fell over and broke and the staff demanded we pay 75 pesos for the glass! It would be common sense not to give us the glass due to the weather and the fact we have an active toddler. VERY SCAMMY ! Needless to say I felt scammed. BE CAREFUL! I complained to the front desk and made a suggestion not to offer glasses to tables with similar situations but they didn’t seem to care at all. But they definitely cared about those 75 pesos! There was a roach in my shower but staff quickly took care of it.

The hotel is rated as 5stars. It is far away from that if you expect a real 5 star hotel you will be disappointed. I would rate it like a 3,5 star hotel. The only category where the hotel reaches a 5 star level is at the prices for food and beverages as well any outside activity. The most worse was the transfer from Hotel to the airport. We get ask to pay 6000 Peso. My deeper question after that answer was what the costing will be if just get to the harbour the answer was - it is the same. the real costs for 5 person is around 2000 peso in total up to the airport departure terminal (the 6000 peso is a discounted price the price list of the hotel say 9600 peso). For a phone call as a customer service a fee of 4000 / 7600 peso for the hotel reminds me at business which brings you in jail. The same is for the drinks and food average double of the prices compare all restaurants we had visited and I do not talk about cheap restaurants. Furthermore, it takes typical 20 minutes for a coffee and one hour for a pizza in a non-busy time. The hotel itself have a nice beach location the pool is good and cosy the rooms are clean. I join a lot of 5 star hotel in Asia and middle east and I believe I can make a proper judgment about the hotel capability and costing ratio. The hotel is good just complete overpriced for what they are able to deliver. The guest is not seen as a guest you get easy the feeling the milk cow arrived let take all his milk. For me a one time experience never again.

Cheap rate for a family of 5. Place is in good location in the middle of beach and the downtown. Staff are approachable. Room is nice, suggestion to have another water dispenser in every floor, WIFI connection medyo mahina and sana you have space for sampayan ng mga basa damit and also to have a direct contact number on the front desk. Recommended for a budgetary room accommodation. Thank you

Overall I had a good experience with the restaurant staff, the SPA and pool staff were very helpful but I had a very bad experience upon check out, that is why I can't put a better review. The staff lady at the reception took 30 minutes to give me my bill, she waited for the housekeeping to check my room and the house keeper came with a pillow case which had some stains on it, may be the mascara, asking me if I did a filipino tattoo, which I didn't, I said to her: anyway, what is the problem? You don't have a washing machine? She said” no,we don't?” I wonder how they wash the hotel clothes then?!? I was very annoyed about her questioning me again and again if I did a filipino tattoo, really insisting on that point, I was short of time to leave the hotel to take my flight back to Manila, so I didn't report the case, she gave me a bill with some drinks I didn't order, which i noticed few days later, I think they took this money for the laundry or buy a new pillow case, I am a frequent traveler and use to go to many hotels, I have never experienced that anywhere else in the whole world!

We went to Boracay in July 2022 for 22 days and we spent our last 6 days in Golden Phoenix Hotel Boracay which was the best decision as we wanted to stay at Station 3 during our remaining days. This beachfront hotel is accessible through an access road from the main road which makes it easier to jump into an e-tricycle to go around the island and the White Beach Path for beach access. The staff were all nice especially the food and beverage team who were always there to assist us during our breakfast meals on the restaurant. Our room was located on the first level which was great because we were near the front desk, restaurant, beach and the pool. The hotel was built in 2009 so the amenities may not be updated such as there's no bidet in the toilet and I also wish that they have a retractable clothesline in the shower to hang our wet clothes on. But the classic wood furniture and beautiful lamps in the room really never gets old. We only went around Station 3 in those 6 days and I would say that it's one of my favorites areas in Boracay as it's a perfect fusion of the old and the new, as well as the perfect mix of locals and tourists. Overall, it was a wonderful stay at Golden Phoenix Hotel Boracay.

The whole stay made to perfection down to the last dot, lots of reasons to recommend Savoy to everyone, I'll try to make it short: (Do note that this is in a perspective of an introvert) Location: The hotel is situated in Newcoast Boracay, a few minutes away from the center, perfect for people that wants a bit of privacy and an access to a private beach which is accessible for guests on Hotels around Newcoast. Facilities: Aesthetically pleasing lobbies, gym access, swimming pools, amazing restaurant, and quipped restrooms. Mind you ALL places are clean, and has a great smell that's good on the nose. An available refresher on the reception area was a great idea, and y'all always have towels available to use for guests swimming in the pool. Just plain perfect! Room: We booked a Deluxe with 2 Single beds, everything was so clean! Working bidets, soft linens and pillows, a fast Wifi which is something I'd need if I will stay long while able to connect for work purposes. Working cold and hot shower, bidet, and has bathrobes and towels available! Again perfect! Transpo: Let me make this as a separate note as travel to Newcoast takes 20-30 mins, which is very far from Dmall, and expensive to rent an E-trike everytime we go around the island. Savoy's scheduled shuttle service was a great touch, specially to us who DIY'ed our way to Boracay. Our first day and we waited at Jollibee, hoping to be allowed to hop in on the bus even if were still about to check in. Kudos to Kuya driver that was more than happy to take us to the Hotel. (I didn't include the option van to the private beach cause we preferred to walk) Customer service: Now the last part and the crucial one at that, specially as a Supervisor working in a Customer service (Call Center), my expectations are high, and specific. I didn't expect y'all be working THAT hard. From the drivers, the front desk ladies who were very responsive and very welcomy and knowledgeable, those people working at the restaurant making every table spotless and preparing the meals, the guys that I believe is the life guard that oversees the pools, the securities around. Grabe kayo, I wish that all other hotel's follows the way y'all interact with your guests. out of 10, I'll give you guys 1000 for the rating. We wished we could stay longer, it feels amazing staying in Savoy, and we will definitely go back soon!

Food was excellent; buffet had great variety. The hotel has very polite staff who were receptive to feedback. Special recognition to Jy, Marv, JP, Jean, Marcy, JR, Edel, Eena, Brian, Butch and Sheryl for going above and beyond -always with a smile. Though the facilities were on the small side and equipment a bit dated, the customer service and location were great.

The staffs near our room are very helpful also the lifeguards are friendly but I'm quite disappointed with the front desk crew. We travel a long way but they didn't let me finished my welcome drink haha. Our room is very near the swimming pool and it was also clean but there's a problem in our last night since the lights are not working but they resolve it quickly. Overall it's recommendable and we will definitely stay here again.