Hampton Inn & Suites Manchester

I have been a Hilton Honors member for 20+ years and a Diamond member for the last eight. So needless to say, I am loyal to Hilton. But after my experience at the Manchester, TN Hampton, that may have to change. For this trip, my daughter had a travel credit with Delta Stays, so we used that to book a night at the Manchester Hampton. After a long day of travelling, we arrived very late in the evening to check in and were told by the desk manager that there was a problem with Delta Stays, so we would need to call them and cancel our stay (which was prepaid) and book directly with him (at a high price). No other offer to assist or at least let us get checked in while they worked it out with Delta Stays. Basically made it clear that it was not his problem. So we did call Delta Stays and they said everything looked good on their end including a successful authorization from the hotel. They offered to call the hotel to work it out, but apparently the desk manager didn't feel like picking up, so the call kept going to voicemail. Luckily for us, Delta Stays quickly called around and found us another hotel close by and moved our reservation over there, including paying the difference in price. So a big thumbs up to Delta stays for being so awesome. And also an even bigger thumbs up to Alex at the LX Hotel where we ended up staying for being so wonderful. For the owner of the Hampton, this desk manager really should not be the face of your hotel. For Hilton, I thought Diamond membership meant something, but apparently not. It may be time to rethink my loyalty to you.

Air conditioner did not work… paid for a suite with jetted tub !! The tub was not jetted. Said something to the staff was told to contact ******* since that is who I booked through. Also the app showed that was the only room available the staff said they had several room available but would not change it. Not happy with stay or the cost!!

Great hotel. The hotel was so clean and nice. Comfy beds and nice clean and food size bathrooms. The breakfast area was very clean, well organized and several good options to pick from. Elevators were quiet and fast. Great location for us. Several restaurants within walking distance. Front desk employee, Kaylene, was so kind and helpful. We enjoyed our stay!

I had a great 2 night stay at Hampton Inn and Suites in Manchester, TN. The breakfast buffet was good and the staff are nice and helpful. Rooms with eastern facing windows will have a lot of sunshine at the break of dawn. My room did not have blackout curtains.

Worst Hampton Inn I’ve stayed in - and most overpriced. Despite the hotel’s description on TripAdvisor as “brand new” - it is NOT new. It suffers from deferred maintenance and worn, tired decor. While the front desk staff was pleasant, it took at least 15 minutes to get checked in - either she was new or the computer was. When we got to our room, the toilet was running - instead of just giving us another room, we waited over half an hour for someone to fix it so we could use it. The shower basin was disgusting - cracks and scuffs had literally been covered over with what looked like white paint. At breakfast, the timer on the waffle maker was broken. More deferred maintenance-or unwillingness to invest in needed updates/equipment. If you’re thinking of stopping here for the night, do yourself a favor and keep driving - and this advice is coming from a loyal Hilton Honors member. This property gives Hampton Inns a bad name. If this isn’t enough to keep you from staying here, I’ll add that I had no AT&T cellular service and that your choice of restaurants is equally abysmal.

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