Sachas Hotel Manchester

I love the hotel, welcoming good staff, attended to issues timely. I will book all over again

Very good

Okay stay

I stayed in Sachas hotel for 2 nights. Reception staff were friendly enough, they helped me check in and had to pay city tax £1.20 per night. As I was walking to my room the corridors smelt very dusty and once I entered the room there was the same dusty smell as well, even though it looked clean. The room had a skylight so when it was sunrise there room was well lit so was not able to sleep. I did not include breakfast in my stay and the checkout time was 10am which I found to be quite early and extending stay to 12pm meant you had to pay £10.60. Overall the stay was okay, may book again in the future if needed.

They sold our room and tried to make us rebook and pay again!! We booked 2 x double rooms for 3 nights and paid in full when booked (12th - 15th April). I requested adjacent rooms. Our flight got cancelled so 2 of us were unable to stay the first night. Our daughter travelling from elsewhere and arrived at the hotel the first night, 12th April, checked into one room and told them the situation and confirmed that we would be arriving the next day, 13th April. We arrived, tried to check in and the lady on reception said that our booking was for 12th and this was 13th so we would have to make a new booking and pay again!! I said no, I booked and paid for 2 rooms for 3 nights. She said because we didn't arrive on 12th our booking was cancelled. I said no it was not as our daughter checked in and told them the day before. I insisted I would not be rebooking and asked to speak to a manager. She eventually checked with a manager and said we could have a room. This was 3 floors down from our daughter and not what I'd booked. They had basically resold my room. I was glad to get a room but not impressed with their service. It was atrocious that I had paid £500+ for the booking but due to circumstances outwith my control - the flight being cancelled - they did not keep our room for us. They were informed of the situation and my daughter was staying there as part of the booking. They are not to be trusted. I wouldn't stay there again.

Nice hotel but to noisy remanded hhhhhhhhhhhhhhh good luck with the above information 👍