Guest User
February 18, 2024
They gave us an accessible room which was a terrible experience. We tried to call reception to ask about the possibility of changing rooms, and they told us the hotel was very full and there were no available rooms; however, we saw some couples checking in at night and they did not book the hotel beforehand as we heard that the receptionist told them that they have to check if there are any available rooms (they managed to find them a room a last). The toilet seat is shallow which unfits us; it is also unacceptable that there is no toilet lid, and the toilet water comes outside every time we flush, which we find quite disgusting and unhygienic. The shower was very inconvenient as well since the shower place was not separated from the toilet place; the water flooded the floor and the floor was wet during our whole stay. When we asked the receptionist for toothpaste, he asked us to go down to the reception to get ourselves, but eventually, when we went down, he told us to wait in our room and he would find someone to get it for us in a minute; his tone was polite that we are fine with it but we hope for a better arrangement next time. Overall, the stay was unsatisfying and we would not recommend this hotel.