Top rated hotels in Marbella

Barcelo Marbella
4.2/546 Reviews
Paid for club premium suite as per the picture on their website. Four poster bed, lovely terrace for our wedding anniversary. What we got was no four poster bed, the smallest terrace I have ever seen. You practically have to climb on the table to get to the chair it is that small. In fact the superior rooms which are not suites have bigger terraces / balconies. When we complained we were promised a suite change to the 4th floor (bigger suites) on our 2nd day. We told the hotel we would be out for the day and not back until 9:30pm. They told us the room would be available. When we got back to the hotel they had given it to someone else, no apology, just “nothing we can do as not available”. Appalling customer service. Club premium suites are not the same as the pictures on their website and as they vary in size. The website is very misleading and this suite is not as advertised. Suites also give you the use of a “premium” pool which only has 8 sun loungers (not enough) and is certainly not “premium” by any standard. We are still here for another 3 days but would not recommend this hotel, they are very disorganised and the customer service requires significant improvement. Pictures attached for comparison.

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