The Ritz-Carlton, Marina del Rey Reviews

Unfortunately I was never able to experience this hotel as I received a fraudulent confirmation from Trip.com. My reservation which was paid in full in advance was not available when I arrived. I had a confirmation confirming my reservation for 5/6 to 5/8. The hotel stated that trip.com had booked my reservation for 5/7 to 5/9 and that while I had a confirmation for 5/6 to 5/8 that is not what was booked by trip.com. The hotel did not have any rooms available and we had to book a room elsewhere. The rest of my family was staying at this hotel and we were sharing a car. This was a very upsetting and frustrating situation. This is an unacceptable way to do business. I have called and asked for a refund and was told that Trip.com needs to figure out if this was a technical issue on their end or how this happened before giving me a refund. It doesn't matter how Trip.com incorrectly booked my reservation, they sent me a confirmation with the dates requested while booking the reservation for different dates. I need a REFUND asap! To make matters worse, your request for a review has the dates of 5/5 to 5/7. What the heck is going on with Trip.com. How can one reservation through Trip.com reference so many different dates? I will be sure to follow-up with multiple reviews letting people know that Trip.com is not a reliable service.

The hotel is very beautiful, the sanitation is very clean, the service staff is also very enthusiastic, it is the best choice for business trips. The surrounding environment is also very beautiful, the transportation is convenient, it is worth recommending! ! ! !

The room facilities are old, the space is not big, and the bathroom facilities are old, but it has a beautiful view of the bay and the service is good.

Top notch service! It is really an excellent hotel in the United States! From the concierge to the front desk to the housekeeping, restaurant and laundry service exceeded my perception and stereotypes of America! The view of the room is nothing to say, the gym, swimming pool, and toiletries are great! ! Close to LAX airport and very close to Marina beach. It will definitely be the first choice in California in the future! Thanks for giving me a comfortable holiday!

Clean and tidy, but the mattress is a bit too soft, not suitable for people who are used to sleeping on hard beds

Very beautiful hotel, very comfortable stay

A great quality hotel. We stayed as a family and we were very satisfied.

Very refined and elegant decoration style