Extended Stay America Suites - Boston - Marlborough Guest Reviews
2.8/5
104 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location2.9
Amenities2.8
Service2.8
Cleanliness2.8
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All reviews(104)
Positive reviews(1)
Negative reviews(3)
Wen
Queen Studio-Non-Smoking
Stayed in Sep 2024
Family
15 review
1.2/5
Posted on Sep 10, 2024
The entire hotel, from the rooms to the hallways, is filled with a very strong smell of smoke and *********. We booked a non-smoking room, but the overpowering cigarette smell in the room makes it impossible to sleep.
Guest User
Queen Studio - Non-Smoking
Stayed in Jun 2023
Business travelers
5 review
3.2/5
Posted on Jun 28, 2023
This hotel will automatically cancel the order if you check in after 11 pm, and then the hotel front desk requires you to re-book at a more expensive price in the hotel system.
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Anonymous User
Studio with 2 Queen Beds - Non-Smoking
Stayed in Aug 2022
Other
18 review
1.0/5
Posted on Sep 10, 2022
The extremely bad hotel pre-authorization directly deducted my room money and can't get it back. Use the manager's vacation as an excuse. very bad. It means that both Ctrip and the hotel charged me once. so annoyed