Elegance Hotels International Marmaris

This hotel is definitely NOT a 5 star hotel. The decor is old and dated and the whole hotel is dark with inadequate lighting in rooms. It is in need of an urgent update. The whole place is a bit grubby with no daily cleaning of pool areas. It could do with a good sweep and mop. The all inclusive drinks package is ... well .... limited. Limited to vodka, gin and whiskey. Mixers are Fanta orange, Sprite and diet and normal coke. They don't have any other spirits here despite the bar shelves advertising bacardi and rum and any other bottle you can think of. There's a mini bar in the room but this is NOT free even on an all inclusive package. Good points ... the food is EXCELLENT. Personally the Turkish breakfast is not for me but the array of breakfast items is good and very varied. Every other meal time I have thoroughly enjoyed what's on offer. Lots and lots of choice of delicious food amd sweets. The dining room staff are hit and miss with one young lady being very attentive and doing the work while the lads are usually standing around on the phone. Could do with a microwave for those who want their food hotter. The bedroom is nice and spacious but DARK and dated.. very tired looking. The shower head isn't very high and I have to duck to wash my hair and I'm 5ft 7. All staff are lovely but speak very little if any English and sometimes.its hard to find a staff member at the bar. There seems to be no one staffing the inside bar once the outside pool bars have closed and NO ENTERTAINMENT . I don't have a child but it doesn't seem to be child friendly with deep pools (one tiny kid pool size of large paddling pool) and small toddler play area. Would be a nice 3 star hotel if the drinks package was better.

This is coming from someone, who has been there over 20 times since 1998 (when it was still half-board): Elegance is getting worse from stay to stay. As far I know the old owner is not in charge anymore, since that it‘s going downhill. Rooms urgently need a makeover and better cleaning (we had a cockroach in ours!). Catering: The food has never been pretty various, but in last september it was a joke: Pasta and tomatoe sauce nearly every day, Pide everyday, no variation at all, so we had to go out to eat several times. My highlight was frozen corn at the „Silent Pool Buffet“ - very delicious! Included drinks are from the lowest quality you can imagine and watered down, so better bring your own. Animation: Not existing. The „Animation Team“ is just walking around, acting busy but don‘t interact with anyone (unless you‘re a young female of a certain origin, as other nationalities get ignored). The „shows“ at night are 15 minutes long and always the same for years now. They had a pretty good dance crew in May and June, but I assume they are just too good compared to the rest. The so called DJ is blasting too loud playlists that doesn‘t suit to the guests at all, so many leave early to go to bed instead. What else to say? Most workers don‘t speak a single word english which lead to pretty „funny“ situations when you want to return your towel for example. There is also one strange guy (I can name him if necessary) working in the restaurant and the Hana Beach restaurant that asked to hug my girlfriend and take photos with her with me sitting right next to her. If you want to get a drink at evening be prepared to wait, because there is only one bartender (intentionally)? WiFi is only working sometimes, if you have to check mails or anything urgent, keep that in mind. Funny thing is: There is one guy with a suite and shades running around all day pretending to be the manager looking at his smartphone. If you are the manager, why don‘t you notice the obvious? Why has a regular customer to list all that points? I understand if you have to cut the budget or something, but this has nothing to do with a 5 star hotel (anymore). If you kept reading you may wonder why I still gave 2 stars: I love the location combined with 25 years of memories and there are still some workers that make feel you welcome every time I visit. Unfortunately that‘s not enough anymore, which leads us to pick another hotel for the upcoming years. Sadly all I will receive is that „thanks for your feedback mail“ instead of real changes.