Holiday Inn Marquette

Very clean

I appreciate a 12 V outlet in the parking lot to plug in my EV

Clean & comfortable rooms. Pool area was nice, hot tub was wonderful. Would definitely stay here again if passing through the area.

This hotel is updated and clean! Staff is very helpful and welcoming. Food is great in the restaurant and great service. Beds & bedding - clean and comfortable! Elevators were oddly small, so you may have to squeeze in or take a few minutes to use them. Great experience- would stay here again and recommend to others.

Very clean and modern. Nice pool

excellent management and great dinner at thanksgiving

We reserved a room for a local event that was subsequently cancelled. We cancelled our reservation 3 weeks prior to the scheduled event. We were told that they could not refund our reservation and would charge us the entire amount. We requested a partial refund or even a credit to be used at a later time and were denied. We contacted IHG and were told that we should reinstate our cancelled rooms so that the hotel manager could make the necessary credit adjustments to our credit card. When speaking with Amber Giddings front desk manager (who was extremely unprofessional) we were told that was not possible. We again called IHG and requested a conference call between the hotel manager and IHG, to which we were told that would not be possible. Amber told us to research the cancellation policy, which we did…the policy stated that a cancelled reservation would result in a one day room fee. When we sent Amber the cancellation policy, she responded by telling us that we had an incorrect policy. (how convenient). We then asked to speak to Amber’s superior to which we were told that SHE had the final say in the matter and she would not be supplying us with the requested contact information. As an operator of a family owned service industry business, the unprofessionalism displayed by this particular Holiday Inn is appalling. IHG should be embarrassed. We have used IHG/Holiday Inn and its other properties for over 35 years. We will go out of our way to NEVER again use another one of its properties.

Would definitely stay here again! Spotless rooms and great staff!

Great service. Food at restaurant was very good.