Riad Ranya Princess

Hotel with a very nice courtyard. Service ok. Food and excursions offered by the hotel have a high margin.

Nous avons apprécié notre séjour au riad Ranya Princess. Il est idéalement situé, près de la place Jemaa el Fna et de tous les points d’intérêts. Lors de notre arrivée, nous avons eu un petit thé de bienvenue et des gourmandises ainsi qu’une carte de la ville et des conseils d’activités à faire au sein de Marrakech. En option, si vous le souhaitez, le Riad vous propose d’autres options payantes (Excursions, restauration, transport ou soins / hammam). Nous avons fait 1h de massage, c’était dans un autre Riad (L’Oriental Medina), c’était un moment de détente somptueux ! Le Riad est très beau et très bien entretenu. Que ce soit l’extérieur ou dans les chambres, c’est décoré avec goût. Il y a toujours un agréable parfum de fleur d’oranger et une musique de fond orientale / typique. Le petit déjeuner commence à partir de 8h et est très bon. Il change tous les jours. Le service est très bien. Le ménage est fait tous les jours dans la chambre et les draps / serviettes changés. Le personnel est à l’écoute, il y a toujours quelqu’un pour vous aider à l’accueil si besoin. Ils veillent tous les jours (plusieurs fois par jour même) à vous demander si tout se passe bien et si vous avez besoin d’aide. Nous n’entendons pas les bruits de l’extérieur, excepté le matin lors des différentes prières car la mosquée Ben Salah se trouve à proximité. Il y a des enceintes / hauts parleurs qui diffusent les prières donc peut importe où vous êtes dans la Médina, vous entendrez, si vous êtes sensible au bruit, prenez des bouchons d’oreilles. Mais nous, cela ne nous a pas particulièrement dérangés. A l’intérieur du Riad, nous entendons effectivement les bruits des chambres avoisinantes. Cela doit être comme ça dans tous les riads étant donné l’architecture de ce type de construction. Nous recommandons les yeux fermés ce Riad.

Riad propre, bonne literie et personnel très gentil. Par contre.... Pression dès l arrivée par le gars de l accueil qui demande de payer des prestations à venir via leur intermédiaire bien sûr ! Demi pension réduite à 2 plats au choix, alors que la carte correspond à 3 plats ! (Nous avons quand même payé une Demi pension à plus de 300 euros pour 2 !) Finalement, comme par hasard ! Ramenée à 3 plats le dernier jour ! Soit disant "nouvelle politique de l établissement", je dirais plutôt que des nouveaux arrivants se plaignaient ! Bref, le gars de l accueil est là pour faire du fric par tous les moyens ! On a fait faire 2 sandwichs pour le départ facturé 23 euros !!! Une honte ! Vu l histoire des 2 plats toute la semaine, ils auraient pu les offrir ! Nous reviendrons à Marrakech mais pas chez eux.

Faites attention , nous revenons d’un séjour à Marrakech au Symphonie et Ranya Princess même patron , nous nous sommes faits arnaqués et avons dû repayer nos nuits sinon ils nous mettaient dehors ( nous étions 13) sous prétexte que notre réservation avait été annulé et que booking nous avait remboursé ce qui est totalement faux , fuyez ces 2 établissements ce sont des escrocs et le mot est faible !! A bon entendeur

The riad is very beautiful, clean, a real haven of peace in a bustling city. On the other hand: don't book any excursions with the riad, even less a spa... they sell it like crazy and offer discounts... in short, a riad that reflects the city. Younes is warm, but he is there to sell, he puts too much pressure - and does not pass on the information: we had asked to bring forward the departure time at the airport, in the end the driver was never informed; we re-pointed the invoice because it was not anticipated according to the private travel offer (€50 too much on the invoice - “discounts” not applied); and we left for the airport without breakfast, which was included! We had a complimentary massage - we went to another riad; the place is cramped, unkempt and you can hear all the noise from the riad and the street... you might as well not offer anything! Hamza (the night watchman) was affable in the face of our frustration and tried to delay - a gem!!! What a shame that this riad is an extension of the city: the customer is a walking wallet. And it would be nice to turn off the music at a fixed and reasonable time :(

The riad in Marrakesh is unfortunately not very clean. The room looks fine on the surface and the courtyard of the riad is gorgeous. We have now spent a total of 4 days in the riad. The room on the first day was very dirty, especially the shower is a horror. The drain seems to have never been cleaned and has turned a bright mustard yellow over time. On the second, third and fourth days we were in the Atlas Mountains. On the fifth day we came back to the riad and asked for a different room. The management was kind enough to put us in room 6, which is on the first floor. However, the room here was not in the best condition either. The toilet did not always drain, the shower was dirty, the bed was so uncomfortable that from day 5 onwards I had such severe back pain that I could no longer sit up without help. My partner did not have any back problems, but he also found the pillows rock hard and the bed very uncomfortable. Unfortunately, I am also someone who is very picky when it comes to cleanliness. At the Riad, you get the feeling that everything was polished for the photos and then the Riad was left to decay. Sockets are not properly covered. Tiles are chipped and poorly patched or not patched at all. Joints are dirty. Everything is cleaned superficially, the bed is made and the floor is mopped. All in all, at first glance, it seems OK, but at second glance, you notice that the attention to detail is lacking. The manager was very friendly and competent, which unfortunately cannot be said of every employee. The taxi service confirmed the wrong pick-up time for us on the return flight, so that at the end, a Riad employee very rudely told us that we were late and that the driver was already waiting for us and was now leaving without us. Luckily, we were able to catch this at the last minute, but this is not good organization on the part of the Riad and the cooperating taxi company. When paying the bill, we were also charged the tourist tax several times, even though we had already paid for one day. You don't get honest advice, but rather get the feeling that the Riad is trying to add half a euro to all tourist activities. In some cases we were quoted three times the price for activities, so you should get comprehensive information first. The wellness offer is an overpriced joke.

Very warm welcome and pleasant riad, on the other hand avoid taking the spa trea**ents that it offers which takes place at the riad jamaa elfna terrace (the flight for the service because just an ordinary room for a 1 hour massage and hammam for 825 Mad : for this price, we expect a place and a pure moment of relaxation and a zen a**osphere ... but there nothing .... it's depressing .... but nevertheless a good massage and hammam.. .. so avoid this place!! Prefer a spa like the Marahja in Marrakech where the services are cheaper and more high end in a top location!!

Magnificent Riad 🤩 very well maintained!! Very pleasant and helpful staff. Extra breakfast! The only downside is lack of storage for clothes and no hangers. Otherwise everything is perfect 👍 thank you ☺️ I recommend it!! YAYA very good advice and extreme kindness