Riad Mirage

Location Near the main square and Jewish quarter. Be aware that cars cannot get to the riad so you will have a 10 minute walk with luggage. The roads are cobbled and there is rubbish and rubble to navigate. Riad As you'd expect, like a homestay/paying guest. Doors to room don't lock well. Beds were a decent size, pillows too soft, mattress hard. Little space for personal items. No mirrors. Suitable if all you need is a bed for the night but no good if you want to relax in your room as can feel claustrophobic and dark. The bathroom doors do not look and towels are not changed. Shower heads do not have the central grill so water trickles out. You will certainly not be able to wash your hair here unless you have an hour to spare!! The sink gets blocked and the safe does not work. Lock your personal items in your cases. Broken toilet seat and air conditioning is poor which is awful in 35 degree heat. There is one mirror above the sink and the walls are quite thin. Generally clean. The rooftop does not have a view and the pool is not particularly clean or inviting. Breakfast Served on the rooftop. There is one glass of orange juice per person and a choice of tea/coffee. One or two types of bread, jam & cheese, a fruit platter with apple, orange banana and Kiwi. Really quite a poor experience but we were told this is standard. We've been to Morocco many times and never experienced such a lack of interest in guests. Not really even worth waking up for - you'll get better in the medina! Service Check in is a long process and took an hour while Rashid tried to sell tours, guides and drivers to us. As we had booked restaurants and activities beforehand, service and attention quickly became poor and inattentive since the riad would not make more money from us. I should mention that they expect cash on arrival as soon as you check-in. Had we not already paid this, it is liked we would have left once we saw the tiny size of room and amenities. There were 8 of us so we had 3 rooms and each one had issues.

Not sure how cars can drop 100m from the location as we had about a 10 min walk from where our driver dropped us. The young guy who we paid to carry our bags also said the same. I think you probably get a better experience if you book directly. When we arrived (no welcome drink- unlike other riads). The guy said you booked through an agency didn’t you. Then when we said we have breakfast included he said we were leaving too early for breakfast, and that he would ask someone to do coffee. We did have an early flight but even a little pastry to take away would have been appreciated. The room was fine; the safe didn’t work. I double checked and he just said yes the safe does not work. Worrying. The room had multiple black hairs in the bathroom. Bedding and towels were clean. It also had working air con. No bottled water in the room unlike other riads. There was a coffee machine but no pods. When we left in the morning there was no one there with coffee so we just left our keys and went. It does look like it probably represents good value for money (our agents- voyage privé ripped us off). The roof top pool looked like a nice bit of relief and nice little lounging area. Pretty good location once you get the hang of where it is. 5 mins from the square. We would not return though due to the poor service and lack of care.

We had a 3 night stay at Road Mirage. Mum and 22 year old twins (male and female). The family room was set up really well, and the Riad was quiet but just a stones throw from the main square. The host was super helpful, booked trips and tour guides for us. Would highly recommend it

Myself and my daughter (11 yrs) stayed at Riad Mirage for 1 week. I can't say enough about the Riad - bright, clean & comfortable. But the jewel in its crown has to be the staff, particularly Rashid who was outstanding. Nothing was too much trouble, and we were given a genuinely warm welcome during our stay. Will we return to Marrakesh? Yes. Will we return to Riad Mirage? Yes. Thanks so much for making our stay a happy & memorable experience from start to finish.

Authentic, stilysh, clean and family friendly location in the middle of the Medina. Very warm, helpful and approachable staff. Delicious breakfast. Pool and junior suite perfect for a stay with children