Chems Hotel Reviews

My experience with the hotel reception was terrible, I booked two rooms for my family, paid the rooms myself and they refuse to visit my mother in law in her room who was 92 years old to support her if she needs to pack her stuff or even take her shower, I was not planning to stay in the room but they have said something to do about the law which is absolutely ridiculous and not acceptable. Hotel staff should be aware of their guests rights and not to be negative and ignorant, I saw a lot of bad reviews about the hotel but thought maybe the reviews will give them a chance to amend and improve the quality of the product and services they are sailing unfortunately nothing changed or improved, staff mentalities need improvement specially in this sector.

First night in Morocco and we were very happy with this hotel. We did not know they had a dinner buffet so we walked in the neighborhood and found a nice restaurant. Here are some pics of their buffet

Smooth check in. Good location - walking distance to the medina square and souks (10 mins walking) vide a park beside the hotel and a view of katatouba mosque. No amenities whatsoever save for body shower and a small bar of soap. Water heater works fine. Friendly service. Ismail helped me book a taxi for early morning flght - thanks Ismail.

The location was just ok! 10 minutes walk from Old Medina. Very quiet and clean hotel. The pillow and bed were comfortable too. Friendly and helpful staff. Good Breakfast! Wifi was slow. Overall I’m a happy guest. I will definitely come back.

Superb hotel! Very welcoming and very well located! Top staff

Structure very close to the main square, well positioned, quiet place, excellent swimming pool with well-kept gardens

The internet is too bad. There are no other problems. Because they need to make money, they don't allow outside water and food. Just put it in your bag and it's fine. I'm speechless.

The facilities are relatively simple, but the hygiene is good. It is suitable for Europeans to go on vacation, bask in the sun, drink and watch football in the hotel.

The location is ideal, we were able to lounge in the sun around the swimming pool in a calming setting. The hotel really needs to be refreshed but the staff takes such great care that they quickly make us forget the little inconveniences.

Frozen in time…. Facilities are in need of a major renovation, breakfast the first day at our S we found that there were no dishes or fords… huge group of students who destroyed everything…. The next day we had breakfast but very little variety, I was bitten by “a flea and mosquitoes” in the room…, it is a bit disastrous given the current situation of the hotel.

Very well located hotel. Super friendly, attentive and always available staff. Swimming pool in good condition and plenty of sun loungers. The outdoor area has a very well-kept garden. Rooms always clean. It was a good experience.

Overall good service Poor equipment: sheet placed the other way around to cover the bed as well as the duvet Bathroom in need of urgent renovation Poor meal. Breakfast worthy of a 2 star The hotel is classified 4 stars it deserves 2 I have been around this hotel for around fifteen years and it is falling apart more and more. On the other hand, the location is great. TOO Pity THIS HOTEL IS SO BAD

I think the cleanliness of the room needs to be improved, and I don't know why the air conditioner couldn't be adjusted properly, but it is a relatively good hotel in Morocco, I can understand, but I am not very satisfied personally

Hotel very good value for money, a little dated but very clean, the staff takes great care, the breakfast deserves to be improved, we have been offered the same products for years... but hey we will come back with pleasure Its location is ideal for enjoying Marrakech