Valeria Madina Club - All Inclusive

Great hotel great location. The food was great but the only things are the all inclusive drinks.

We spend a nice week here we like the restaurant the food specialy moroccan one the swimming pool the quite one also poeple are nice helpfull always smiling the animation team are amazing their shows there activities s/o to the smily boy yaya is amazing full of energy see u soon brother

Bit of a mixed bag with the first couple of days not being great, rude staff, lack of towels and toilet paper, bad experiences in the restaurant with waiting for a table, then waiting and asking numerous times for it to be laid. Possibly we hit the back end of the 3 days with no water so staff were frazzled. After a couple of days it picked up alot, friendlier staff, more animation staff and activities. We found a good spot in the restaurant and were looked after by Brahim who was fantastic and got settled with food. Breakfast and lunch were considerably better meals we felt than dinner. We all found something to eat each meal but it was limited and repetitive at times. Make sure to go to the outside kitchen at breakfast for eggs, omlettes and pancakes and fresh baked pizza at lunch. A special shout out to Onavair the hotel photographer who was excellent, always cheerful and came for a chat everyday, we had some pictures taken and they were lovely, would recommend as they were really reasonable, around £5.00 for an A5 size. Plenty of sunbeds and good pools to choose from, you can also use inflatables, which kept the small and big kids happy! All in all we had a nice holiday but everyone agreed we probably wouldn't come back to this particular hotel again.

First night of arriving to the hotel, rude receptionist, put us in one of the farthest rooms of the hotel, showed us a map and left us to figure it out for ourselves, it took about 20minutes in the dark to find our room with our luggage. Terrible rooms, smelt of fresh paint, no toilet paper, the room door did not lock, the shower handle was holding on to the head for dear life! The lights did not work properly on some occasions having to use the torch from our phones to see. Rooms had an old damp smell constantly! We had to change rooms three times after a lot of complaining, 4*?! More like 2*. Staff were rude to English speaking guests. Food was ok, oohhh, except for all the birds constantly flying over your food, finding them in the bread and pastry bowls, stray cats and dogs coming into the dining room as you eat, begging for food. I even witnessed a cat jumping on a table as a hotel guest was having their dinner. Out of all the waiters and bar staff that worked there only 2 waiters and one bar staff were nice. Entertainment was TRASH! And just for French people. Nothing to entertain English people. The club was TRASH! Music TRASH! Yahya was amazing! Probably the nicest person we encountered the whole time we were there. All the receptionists we encountered were all extremely rude! Not helpful in the slightest! We were left to figure things out for ourselves even though they were aware that we did not speak a word of French. Do not even get me started on the spa, paid for a service that was not delivered properly, rude ladies, they made you feel like it was a burden to do the services you paid for. Paid for all inclusive only to discover that you still needed to pay for some drinks and all drinks were charged after 23:00pm. Honestly THE WORST! Hotel I have ever been too, I will never come back! DO NOT WASTE YOUR MONEY OR TIME BOOKING THIS HOTEL!