Palais Jena Hotel & Spa Marrakech

We stayed here for three nights, we had a good time but there are many things that aren't right for a four star hotel. The swimming pool only has six sunbeds, which are naturally not enough for all the hotel's guests. Breakfast is poor, it starts at 7.30 but if you go at that time there isn't even a chef or waiters. One day we asked for tea in the room and it never arrived. Cleanliness ok but the towels are washed with some product that smells quite bad. Positive notes: spacious room with fridge, comfortable bed and parking.

a hotel that does not deserve four stars. I arrived at the hotel at 1am, and when I woke up I found my car broken and stolen, 3,000 euros stolen from the hotel garage, which has no guard , and there are no cameras. I called the police and it was a long day of police investigation. And inappropriate treatment of the hotel manager, who in turn ran away all day and remained hidden, and when I met him he demanded my right. He denies any responsibility and denies being the hotel manager. I kept the car for two days next to the hotel, broken down, waiting for the main hotel manager to arrive, but to no avail. I have spent my life in Europe, and I have never seen such an experience like this. A fraud and fraud lawsuit is pending against the hotel, and I informed the booking website of the matter, which in turn sent a complaint to the hotel, and the hotel refused to respond . A rented hotel that has no owner or administrator. I'm always looking for the person responsible when your car is parked in a hotel parking lot that has no security or cameras. The value of my car is over €70,000 a hotel that does not deserve four stars. I arrived at the hotel at 1 am, and when I woke up, I found my car broken and stolen, amount stolen at 3,000 euros in the garage of the hotel, which has no guard, and there are no cameras. I called the police and it was a long day of police investigation. And the improper treatment of the hotel manager, who in turn ran away all day and stayed hidden, and when I met him he demanded my right. He denies any responsibility and denies being the hotel manager. I kept the car for two days next to the hotel, broken down, waiting for the main hotel manager to arrive, but to no avail. I spent my life in Europe, and I had never seen such an experience like this. A lawsuit for fraud and fraud is pending against the hotel, and I informed the booking website of the matter, which in turn sent a complaint to the hotel, and the hotel refused to respond. A rented hotel that has no owner or administrator. I'm always looking for the manager when your car is parked in a hotel parking lot that has no security or cameras. The value of my car is over €70,000

We stayed 5 days at the palace. the quality of the staff and the impeccable management always helpful and very attentive, the hotel is magnificent we pleasantly took advantage of all the swimming pool areas, deckchairs, garden and so on, the spa is guaranteed relaxation with their hammam scrub, massage and beauty treatments. I recommend this hotel and my husband and I will return as a family. THANKS