Eden Andalou Aquapark & Spa

Family 50th event, which started so good. Food good, staff good if your giving them a tip. 2300 bar closes for a 24 hour service. Asked to leave the outside area, unless you pay extra as all staff are only interested in money. Very poor and won't ever attend again.

When we arrived at this hotel in the evening we were very disappointed to find out it doesn’t have a nightclub as advertised on the website. They use to have one but this was some time ago. We are a family with 18 years olds so evening entertainment was a must for us. The entertainment in the evenings was minimal to say the very least but thanks to animation team member Mike he made this fun for us and brought lots of laughs. Mike does carry the animation team as a lot of them are very quiet. However I would like to give Bono a shout out as he also made our time entertaining. On our first day we were told the foam party was no longer happening due to main season being finished and it was getting too cold for the foam party. However I spoke to the entertainment manager and explained I was so looking forward to the foam party and it was going to be 37 degrees is there anyway they could do another one? The manager was extremely kind and said he would see what he could do. Two days later there was a foam party to say I was impressed is an understatement and for this reason I have given four out of five instead of three out of five. Next I want to give a big shout out to Yousef who works at the bar by the pool he made us beautiful drinks throughout our stay and gave us some great laughs. He really gives 100% and nothing was too much trouble for him. I must not forget Fadi from the restaurant who was absolutely amazing. He decorated our table daily with roses and petals and served our every need. I must mention there was a staff member I think his a manager in the restaurant who also went and got me honey and hot water for my sore throat and I would like to say a big thank you as that really helped. The hotel manager at reception was extremely helpful and polite. Again fulfilling our wishes. I couldn’t have asked for better service. The hotel is clean and the housekeeping staff do an amazing job. There was a wide variety of food and I enjoyed all the food I had. The water park is very tired looking and I must make you aware there are weight restrictions for the slides you need to be over 50 kilos for some slides and under 80 kilos for others. We were not made aware of this before going. The reason I have not given this hotel a five is due to the Marriott taking over the hotel. Since the Marriott have taken over they have made a lot of changes to the hotel that in my opinion are for the worse. The main change is there is no entertainment around the main pool anymore. It is extremely quiet and the atmosphere can be very dull. The entertainment has been moved over to the water park pool where there are very few sun-beds and no bar doing alcoholic drinks. Which results in hardly no people over there. For a family that enjoys entertainment this was a real disappointment. Maybe think about putting entertainment back at the main pool and making the water park pool a quiet pool and giving it a refresh to make it more desirable .

The hotel has amazing amenities and even better staff. Specifically, the duty manager, Adnan, is extremely helpful. He helped us not just with our hotel stay and its amenities, but also our travel in Marrakech, supporting us with taxis etc. The hotel also had great food in its all inclusive package and Adnan always makes sure that the guests are extremely comfortable!

This place is an absolute disgrace. They withheld my deposit—a deposit that was guaranteed to be returned upon departure. It’s been days, and I’m still waiting for my money. What makes it worse? There’s NO WAY to get in touch with them. No contact details that work, no one answers the phone, and emails go unanswered. It feels like they’ve taken my money and run. The level of unprofessionalism and dishonesty here is beyond unacceptable. If you value your money and sanity, avoid this scam of a hotel. Absolutely disgusting behavior!