Great Wolf Lodge Mason

The stay was ok. Room wasn’t sound proof, can hear loud footsteps on rooms on above. Had to pay for parking but the water parks were good.

I am shocked at how much this place has gone down hill since the last time we were here. It used to be our favorite. They have remodeled the inside and outside and it's lost its cozy cabin atmosphere. Many of the walls are now just drywall and not decorated and do not have the log cabin look. Everything is automated and done by kiosk and not people. You no longer get free wolf ears. You now have to pay $15 a day to park even when you are an overnight guest. It is not near as clean. I have taken 2 meals back due to them being so cold I was afraid it was going to cause a food borne illness. The rooms are damp and the carpet is sticky. I think someone may have smoked in our room prior to our arrival and they tried to cover the smell. The Waterpark has dirt in water floating around. The food areas are not being kept clean and there are people cooking the food with food safety gloves but handling their phones in the gloves and then serving food without putting on new ones. All of this, and the prices have gone up. This used to be our place. We won't be back unless we can't pass up a very cheap deal.

This has gotta so expensive. You now get charged for parking, resort fees, and anything else you can think of. It is nice but very busy.

The entire building is dusty, dirty, and smells. Everything looks and smells old and needs updated and feels gross. Even the elevators are dirty and stained. Kids enjoyed the water park, so grateful for that. Would never visit this location again at $300 a night for a room that smells and has sticky carpet.

Super

Lots of activity for kids

This place was just not clean. When we checked in they gave us keys to another family’s room. Rooms were very dirty and it really didn’t seem they had been cleaned in a while. The kids had fun with the water park but I was grossed out the entire time. The whole place gave me wet bandaid vibes.

While the rooms were fine the way they add fees is possibly illegal. Failure to disclose all the fees in an easy to find place would make it possible to void them. They should simply raise the price since there is no way to avoid any of them. If you take a towel from pool area to your room they charge as a lost towel fee. It’s not lost and we will challenge the charge with Amex. Prefer to never see this place again

I went to the Great Wolf Lodge in Mason OH with my family 1/8/24-1/10/24. I had a great experience all though you should know that the employees are rude. I only encountered two nice employees. One at the buffet restaurant and one when I was leaving helped me carry a bag down. The reason for the bad review is two reasons 1) rude employees who work at a family establishment and should be working somewhere where kids aren’t at. 2) I bring my toaster on all our vacations. I just bought a new toaster in September for $45. I forgot it at the hotel. I filed a report for lost and found. They found it and told me it would cost $30 for them to send it to me. $30 is extreme for them to send me my toaster through the mail, obviously they are making money for the shipping but hey I’d save $15 from buying a new one, right? Well I paid it came two days later. The box looked pack before I opened it. Once I opened it and it sprung up and that is were I discovered my lovely toaster was put in a box too small for it, nothing around it, beat up, and broken. I called them which took 45 minutes for them to answer by the way since you have to go through all the annoying robot bull crap that has nothing to do with why you call so they hang up on you 20 times. The lost and found manger person told me that “it was broken when they boxed it.” I said “it wasn’t I sent you a photo of what it looked like the day I left.” I should have also said “why would I pay $30 for a broke. Toaster?” He told me they would refund me $30. Well it has been 5 days so where is my $30? How about I get $75 instead, since you broke my toaster and I’m now out $75! Please just refund me money for shipping and toaster cost so I can buy a new one. Picture of my toaster the day I left (not great quality since it was taken for a video) & photos of the toaster I received.