Residhome Paris-Massy

Nice Hotel

Great hotel, very clean, very close to everything and very well received

To flee ! I do not recommend this hotel at all. I was very poorly received following a problem with my bank card, it did not pass for the deposit I kindly ask to pay the deposit in cash or by check and I am refused I am told that nothing can be done for me and no one finds me a solution while I propose two solutions which seem completely normal to me (no hotel refused me to pay a deposit by any means other than a card). Since I had taken a room without free cancellation, it was impossible to cancel and I had to wait 20 minutes for a solution to be found for me. No solution found I ask the manager what I can do she tells me that she can't do anything for me and she leaves (super professionalism). Then I have to negotiate another 10 minutes to get the room and I end up asking if I can settle the deposit at midnight, which they end up accepting but not with joy. Then comes the moment of entering the room and there the shock of cobwebs, dust and a strong smell of cold tobacco. Finally going to bed I go to the heating and the big surprise the heating does not work (very annoying during a cold period). I call the reception to inform them and no solution is offered to me. So I sleep in the cold. The next morning I drop off the room card and I come across the manager to whom I warn that the heating was not working and no response from her, not even a commercial gesture (well done professionalism). I strongly advise against this hotel where the managers and receptionists do not respect their customers at all. In addition, having to negotiate for an hour to pay a deposit in cash or by check of 250 euros for a room where there is no heating is a shame!!! Go your way there are much friendlier and cleaner hotels than this one.

Perfect

Pratique Près du RER MASSY TGV

Chambre sale et froide. Deux tout petits radiateurs (dont un HS) a fond qui n'ont pas pu chauffer la chambre la premiere nuit. Dans ce 4 étoile vous dormirez sur des housses en plastique aussi! Aucun suivi de l'accueil sur les soucis rencontrés. Le petit déjeuner n'a rien de génial sans compter le bruit des chaises trainées au sol par l'équipe qui nettoie la salle en plein service, quand on est les seuls clients présents et en pleine conversation.

Doit s'améliorer sur l'accueil

Chambre propre et confortable. Literie parfaite. Manque d'un peu de chauffage et sèche-cheveux hs. Kitchenette bien équipée avec thé,café et gourmandises. Spa agréable mais eau de la piscine trop fraîche. Petit déjeuner un peu cher (20€)et taxe de séjour exorbitante à plus de 5 € par personne.