Hotels Near Sigiriya Herbal Garden in Matale

This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

There are many types of breakfast, and the taste is quite satisfactory. It is not particularly prominent. Extra bed, INR 1300, plus a set of toiletries for the extra bed. The environment is particularly good, located on the edge of the lake, the scenery is very beautiful, especially when you enter the hotel door, it is the best resort hotel. The room is a separate cabin, the bathroom is very large, it feels very good, it can be said that it is the best hotel for family and children. The staff is very friendly and there is no discrimination against the Chinese. The hotel is dominated by Western tourists and there are relatively few Chinese tourists. The only regret is that the buffet at the dinner did not provide drinks, and even the mineral water had to be bought separately. It was not kind.

Hunas Falls provides an astonishing setting of sprawling gardens with walkways, flowers and a lake with a bridge to cross it, a waterfall, upper waterfall and a mini golf course all constitute a most beautiful background. Happy to meet a long time friend Mr. Ranil Delgoda, who is maintaining the property in a prime condition. Very spacious room and the balcony with all the amenities, beautiful garden in the front, the valley mountains of in the background, lake and the forest onto the right, tea plantation plantation in the left. Just behind the room was the ten foot deep swimming pool, right behind the pool it's the Hunasgiriya mountain covered with mist and the road leading towards it. Restaurant overlooking the lake with a beautiful view, and the food is excellent. Something remarkable is the human touch, very friendly and courteous staff, starting from the front office Mr. Tuan, Ms. Nilmini, Ms. Sathsara, Ms. Himasha, Mr. Raja and Mr. Gunawardhanana, this is in addition to AGM & Head Naturalist Mr. Buwaneka Pathirana. It was a pleasure to meet the staff of well managed resurgent Mr. Hemantha - Restaurant and Bar, Mr. Wasantha - F & B, Mr. Dhananjaya, Ms. Disna, Ms. Minu, Mr. Chaminda, Mr. Sajeewa - Chef and his staff, Mr. Sidath, Mr. Satheesh, Mr. Ovindu, Messers Indika, Ashan and Charith in the Bar, also a big appreciation goes to the staff who are maintaining the huge beautiful garden in prime condition. Once again a big thanks to the GM, Mr. Ranil Delgoda for all the support rendered to us during our stay, as always.

The Elephant Stables was the highlight of our trip to Sri Lanka! The hotel is nestled in the hills above Kandy city, making it very peaceful and relaxing, but within a short distance to all the cities attractions. The view from the garden and infinity pool is spectacular, and we wish we had had more time to enjoy the property. The staff is what makes this place so amazing - they are so friendly and attentive, with the food being the best we’ve had in all Sri Lanka. Don’t skip out on the dinner menu and ensure you have time to enjoy their delicious breakfast. We can’t wait to recommend this hotel to anyone traveling to Kandy.

Colonial style hotel that offers very traditional rooms in a lovely setting. Pool, rooms, common areas, grounds etc all excellent. Exactly what we feel most comfortable with. We were lucky to get an upgrade to a slightly larger room with separate seating area on the upper floor which was a lovely gesture. Service excellent. The allocated butler was very friendly, professional and was very accommodating. I saw other reviews commenting on the food menu and cost. Lovely lunch menu. Very tasty with good portion size. Dinner menu had two starter options and three main to choose from. We had no issue in selecting and found the quality to be truly excellent. Very high standard. I saw other reviewers commenting on the price of food and drink. I agree it is high but should not come as a surprise given the cost of the rooms. If you are prepared to pay the room rate for this unique offering then you need to come ready to spend on the food and drink. Take on the whole experience, that is what holidays are for. One area for improvement which is very minor. The pool is amazing but needs a little love. Walls need a clean. The algae does come off, I tried. Also get the infinity working!! The pool is an asset so milk it.