Solana Beach Mauritius - Adults Only

I had a horrible experience here. First of all I was only here for a night and I was all alone. The room I got was good. But at 7pm while I was in the bathtub NAKED, I heard someone opening my room door while saying “room service”. This person open the door and then call out room service. I immediately screamed and asked her to get out cause I was naked!! I did not expect any room service at 7pm!!! I was in a total shock! Literally shaking and cried cause I was too shocked somebody walked in to my room while I was naked. When I complained to the night manager, he said I should have put the blue hanging thing outside my door if I don’t want to be disturbed! HOW WUD I KNOW THAT THING SAYS DO NOT DISTURB? It literally doesn’t say anything. See my photos! Also the room door is unsafe. Despite the lock, there is no additional lock from inside and there’s no peephole! Very unsafe for solo travellers. Later that night at 10pm, my AC spoils. So they came to fix and asked me to change room cause it will take longer. They moved me to an older room with wooden floors looking very disgusting. MY BED HAS SAND! I was too tired to make a big fuss so I slept with sand on the bed. Check out is 11am. So at 11.06, room service came knocking asking me to check out. 6 mins late and already come knocking my door . Whereas they wasted my time the night before fixing the AC and making me move to another room. So when I check out, I had to make a big fuss and bring out the Karen in me. They never offered any service recovery until I had to ask for it! No initiative at all after what I have experienced. After a few calls, they offered me 30mins massage, free dinner and late checkout. Yeah that was after I demand a service recovery! Anyway this resort doesn’t provide free water in the room. Not even a bottle. THANK GOD FOR THE BEACH. The only best part about this place.

We visited Solana Beach in April, staff are so friendly and kind some of the best hospitality we have experienced. Including the entertainment team who always have something going on. One of the girls Milena does Henna she is amazing and really takes her time. When we arrived we had a 12 hour flight coming from London to not be able to check in to our room straight away and have to wait till 2pm we waited 6 hours to be able to check in. Another thing is the rooms need a little updating the shower door in our room was falling off and a lot of bugs by the sinks. However the food, staff and activities are amazing we went out on a snorkeling trip to the reef I was very nervous about this but they were so reassuring and we saw some amazing things. There are so many activities on offer that are included in the hotel and no further costs. Once again the staff are lovely.