Hotels Near Plaza Real Pacifico in Mazatlan
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Zona Dorada | 3.76km from Plaza Real Pacifico
With a stay at El Cid Castilla Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlán Aquarium. This beach resort is 3.9 mi (6.3 km) from Cerritos Beach and 4.1 mi (6.6 km) from Mazatlan International Center.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at LA ALHAMBRA RESTAURANT, one of the resort's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Stay in one of 500 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
2024.09.18
Genaro from the pool bar gave us excellent service through our stay. Will recommend and definitely visit again.great time and lots of fun time. Food and drinks were good. Family had an awesome time and will come back again. Thank you for the great service.
42 review
3.8/5
Price from
CAD 89
per night
Zona Dorada | 3.8km from Plaza Real Pacifico
With a stay at The Palms Resort of Mazatlan in Mazatlán (Zona Dorada), you'll be a 3-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlan International Center. This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.2 mi (5.1 km) from Mazatlán Aquarium.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this resort include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Enjoy a satisfying meal at Restaurant Panama serving guests of The Palms Resort of Mazatlan. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Mazatlán? This resort has 7973 square feet (741 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 190 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User 2021.12.25
I stayed at The Palms for 7 nights in early November. I have stayed here many times over the years, at least 15 times. I have always given good reviews of my stays. The recent sale of the hotel has brought some changes, not all of them good. They have changed out the lobby furniture, more informal, less classy. The addition of the Panama Restaurant has brought many more people to the property, many who are not staying there. Good for the hotel I'm sure but more crowded for guests seeking tables at the outside restaurant, etc. But my biggest disappointment was that they hosted a wedding on property at the pool that went to 11 o'clock. With live music blaring into everyone's room! I thought the band was done until the wedding party brought up a banda group for the last hour from the beach. I'm sure it was pre-arranged. Oh brother. I can't believe the hotel management thought so little of its guests to allow this kind of noise late into the night. There was no way to sleep during this event in my opinion. I should have complained to the management but did not and that is my fault for not doing so. Maybe they would have given me some consideration on a future stay. I usually stay on weeknights only and this just reinforces that weekends are not for me at The Palms.
Very Good
103 review
4.2/5
Price from
CAD 85
per night
Zona Dorada | 3.89km from Plaza Real Pacifico
With a stay at Viaggio Resort Mazatlán in Mazatlán (Zona Dorada), you'll be within a 5-minute drive of The Mazatlan Malecón and El Cid Country Club Golf Course. This beach resort is 2.5 mi (4 km) from Playa Norte and 2.8 mi (4.5 km) from Mazatlán Aquarium.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a complimentary water park and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Main Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This resort has 3 meeting rooms available for events. Free self parking is available onsite.
Stay in one of 291 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
2024.04.14
This is a good hotel but you have to know what to expect. It essentially strives for a fiesta-type atmosphere that is popular with Mexican families. Loud music going til fairly late in the night and the hotel does not cater so much to foreign tourists. If that sounds good to you, this is your place. Great ocean views from the room and a pretty nice beachfront, though it does get a bit narrow during high tide. Conveniently located near the far end of the Golden Zone, so you’re near a lot of stuff but not quite right in the middle of it. Did not eat or drink much here but it seemed decent enough. Towel situation is a little annoying as you have to keep a second card with you to get a beach towel. Resort is nice because it’s new, but it is a little sparse and often short on charm. Much of this is widely done to minimize dirt, mildew, etc, which is great, but it could be a little warmer. Staff seemed somewhat disinterested outside of the front desk — not exactly rude but not very attentive either. Pools are nice although, again, a little sparse. Big family pool then a slightly smaller pool for adults. Kids would like it here well enough. They had a pretty cool fire show on Friday or Saturday night. That one is worth catching if you can. I don’t think you could do much better unless maybe if you head a little further north up the beach, like around playa Cerritos. But that did not seem nearly as convenient, although much quieter.
Excellent
101 review
4.4/5
Price from
CAD 104
per night
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Cerritos | 4km from Plaza Real Pacifico
Radisson Hotel Group Americas has implemented the Radisson Hotels Americas Safety Protocol, a program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world's leading Health and Safety inspection company. The Radisson Hotels Americas Safety Protocol is an extension to the brand commitment which includes 20 steps and an additional 10-step protocol for Meetings and Events. These steps include hand sanitizing stations at all entrances, the use of Personal Protective Equipment-PPE, enhanced and recorded cleaning and disinfection frequency, reiteration of food safety standards and comprehensive staff training.For additional information please refer to www.radissonhotelsamericas.com/en-us/health-safetyA hotel where you can mix business with pleasure, combining the best of both worlds for a harmonious balance. Take a break and relax under the sunlight on the beach, a few meters away from pool and bar, or visit the most important convention center in Mazatlan, located only 5 minutes away from our hotel. Either way, enjoy your stay in one of the most exclusive areas in Mazatlan close to the best bars and restaurants the city has to offer2021 Tripadvisor Travelers' Choice Award Winner
2024.07.01
I recently had the misfortune of staying at the Park Inn Radisson and was appalled by the deplorable conditions of the bathroom. Upon entering the room, I was immediately hit with a strong, musty odor that seemed to come from the bathroom. As I approached the bathroom, I noticed a black mold growing on the walls and ceiling, which was not only unsightly but also a serious health concern. There was water continually dripping from the ceiling, and the smell was overwhelming. It was clear that the hotel had not taken proper measures to address the issue, and I was shocked that they would allow guests to stay in a room with such hazardous conditions. I brought my concerns to the attention of the hotel staff, who seemed unconcerned and unhelpful. They offered to move me to a different room. The new room had a terrible view. I will never stay at Park Inn Raddison again and would advise others to avoid it at all costs. The hotel’s lack of attention to detail and disregard for guest safety is unacceptable. It’s essential for hotels to prioritize cleanliness and take immediate action when issues arise, rather than ignoring them and putting guests at risk. Rating: 1/5 stars
Very Good
101 review
4.2/5
Price from
CAD 64
per night
Zona Dorada | 4.06km from Plaza Real Pacifico
With a stay at Ocean View Beach Hotel in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium. This beach hotel is 4.2 mi (6.7 km) from Cerritos Beach and 4.4 mi (7 km) from Mazatlan International Center.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features tour/ticket assistance and a picnic area.
You can enjoy a meal at the restaurant serving the guests of Ocean View Beach Hotel, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 115 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2023.07.19
When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.
104 review
3.6/5
Price from
CAD 69
per night
Zona Dorada | 4.43km from Plaza Real Pacifico
With a stay at Gaviana Resort in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium. This beach hotel is 4.2 mi (6.7 km) from Plaza Machado and 4.5 mi (7.2 km) from Olas Altas Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, a health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Beach Grill, a beachfront restaurant which features an ocean view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 2 beach bars. Buffet breakfasts are served on weekends from 7:30 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Mazatlán? This hotel has 4300 square feet (412 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 200 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
2023.10.24
Arrived for my super-short stay of one night and was greeted first by a great bellboy, who took my bags as I exited my taxi. Juan Carlo waited while I checked in and then escorted me to my room with my bags. I arrived late afternoon for just the short stay, so went only to the beach and walked around there. Very lively and cheerful, with banda music playing for families. I sat at the beach grill, enjoying a sunset, Pacifico and some great food - shrimp ceviche, tortilla soup and guacamole - so amazing. The server, Charlie, was attentive, charming and very fast. The room was quite nice. Very clean, spacious and comfortable. The bed felt great, not too hard. The hotel wasn't noisy, but the street noise was - not the issue of the hotel. We are close to Valentino's Disco and the pulmonias, with music and lights, were constant up and down the street. I, personally, was not disturbed, as it is part of the culture in Mazatlan! Other quick notes - wifi worked great, shower and water pressure was super, A/C was consistent and staff were pleasant. A great choice for my next visit!
Very Good
16 review
4.2/5
Price from
CAD 85
per night
Zona Dorada | 4.48km from Plaza Real Pacifico
With a stay at Hotel Playa Mazatlan in Mazatlán (Zona Dorada), you'll be a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium. This beach hotel is 4.3 mi (6.9 km) from Plaza Machado and 4.6 mi (7.4 km) from Olas Altas Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Terraza, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 400 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
MMichèle90 2021.12.31
The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.
Very Good
42 review
4.1/5
Price from
CAD 98
per night
Malecon de Mazatlan | 5.11km from Plaza Real Pacifico
With a stay at Olas Altas Inn Hotel & Spa in Mazatlán, you'll be near the bay, within a 10-minute walk of Playa Norte and Mazatlán Aquarium. This spa hotel is 0.9 mi (1.4 km) from La Gran Plaza Mall and 0.9 mi (1.4 km) from Teodoro Mariscal Stadium.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
Make yourself at home in one of the 80 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as ceiling fans and irons/ironing boards.
GGuest User 2023.02.28
I loved the view loved the service it was amazing their team is just awesome!! The girls Susan and Ana from reception saved me from certain starvation with that amazing breakfast they offer at the hotel’s restaurant I’m definitely making it my next year stop! That’s a fact
102 review
3.7/5
Price from
CAD 54
per night
Malecon de Mazatlan | 8.62km from Plaza Real Pacifico
With a stay at Gamma Mazatlán The Inn Centro Histórico, you'll be centrally located in Mazatlán, within a 5-minute walk of Plaza Machado and The Mazatlan Malecón. This hotel is 0.7 mi (1.2 km) from Olas Altas Beach and 2.7 mi (4.3 km) from Mazatlán Aquarium.
Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 66 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and complimentary bottled water.
棕棕榈港长孙无忌 2019.10.23
The hotel is located in the heart of the old town, a 30-minute drive from the airport. 5-10 minutes walk to the beach, beautiful scenery. The restaurant buffet on the first floor of the hotel is very good, Mexican style, 180 pesos / person, RMB 66 / person, service is very good! There are various restaurants around the hotel, and the building is very beautiful, completely Spanish style. Artist performances in the small square near Sunday, the standard is extremely high!
Excellent
14 review
4.5/5
Price from
CAD 99
per night
Mazatlan Plaza Real Pacifico Hotels
With a stay at Las Villas Hotel & Golf by Estrella del Mar in Mazatlán, you'll be 0.8 mi (1.3 km) from Estrella de Mar Golf Course and 20.1 mi (32.3 km) from Fisherman's Monument. This beach resort is 20.3 mi (32.6 km) from Playa Norte and 20.3 mi (32.7 km) from Immaculate Conception Cathedral.
Practice your swing on the golf course or dip into one of the 2 spa tubs. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 30 km.
Grab a bite at Courtyard, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Planning an event in Mazatlán? This resort has 1712 square feet (159 square meters) of space consisting of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Make yourself at home in one of the 68 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries.
NN9242DWgaryw 2022.12.14
Recently we visited EDM as a golf group of twelve persons. We were warmly welcomed and all of our experience was exceptional. From the outstanding golf course and it's service personel to the villas and the comfortable rooms and great food.everthing was great. I never heard one negative comment from any of our group. Thank you to all at EDM for making our vacation great
Excellent
101 review
4.3/5
Price from
CAD 95
per night
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Select dates to view pricesLatest Reviews for Mazatlan hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.4/5
Excellent
Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.
4.1/5
Very Good
We choose to stay at the Posada Freeman in the historic center for two reasons, proximity to the historic center and second the view from this hotel is AMAZING. The hotel staff were wonderful. We booked two king bedrooms that had views of the ocean and the historic center. This hotel is walking distance to everything in the historic center and el Centro with great restaurants and boutique shops.
4.1/5
Very Good
MMANJARREZI really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new.
Food and the buffet service was great too.
I’m definitely staying again here
4.0/5
Very Good
GGuest UserSolo estuvimos una noche y los chicos de recepcion super buena onda, Muy atentos y amables, la habitacion estaba bien para la noche que pasamos tiene lo basico para pasar unas cuantas noches, la locacion es muy centrica y la vista al mar es espectacular!!!
4.0/5
Very Good
MmariogM6829EGSecond time I’ve stayed at this hotel and I came back because it’s the one I’ve enjoyed the most. Last time I was given one of the newly remodeled rooms in the interior part of the property and it was great. This year I was given one of the older rooms adjacent to the main boulevard and the noise at night specially in the weekend where cars and RAZRS cruise up and down the blvd with the music at full blast is hard to sleep with. Service from the staff has always been excellent. So like I said it’s a great location to enjoy a vacation just make sure to get one of the new rooms or bring your earplugs and a white noise machine so you can sleep.
4.0/5
Very Good
Ok, if your priorities in a vacation are pristine new accomodation with gadgets and new feel residency, this is definitely not the place for you. There are other issues that will talk about in a minute.. What really shines for Royal Villa are: it's safety, location, staff, amenities and cleanliness with comfort.. I stayed a week ish ... In April 2024, booking a junior suite...ok, technically it had a sea view if you searched hard - but benefits for that were we were never close to the big beach banda, nor the busy main road, so noise wasn't a problem. The room had all the mod cons and Aircon, TV and kitchenette worked very well. Bathroom big and shower was spacious. WiFi was strong and consistent in the studio room but dropped out on balcony.. LOCATION : Literally a few steps onto beach in El Dorado or Golden Zone, spacious pool although at busy times I struggled to get a sunbed. The building is established and relatively open, so when the wind blows it moves around lamp shades etc but thick walls and mighty pillars will see this building safe for years to come albeit it might not exactly be to your decor liking. STAFF: All engaging and hospitable...this is where RV excels, and brings out it's charm. Big shout out to Marcos, a loyal employee. And , Artherudo. Not to mention amigo with the big fishing book!? Hahaha! Brilliant! The two guys making cocktails and running bar were lovely as were all the waiters, also one note on my booking: Comms with the place were excellent before I even got there, they catered for my needs . AMENITIES: Include an on site spa, small shop to buy necessities, restaurant, full bar and breakfast buffet, snack bar. Outside pool and bubble jacuzzi all with waiter service.... you're not going to get knock down prices but decent quality - try the frappacino, they're amazing! But you're knocked back just as quickly by the cheap plastic cups cocktail are served in around the pool.. CLEANING: Maid cleaned and replenished bathroom facilities every day, although not the complimentary water(?). Beds so comfy slept well.. You can opt in or out of the cleaning as desired. NOT HOTEL FAULT : External noise especially party music all times of the night with extension of Mexican hospitality. CAN IMPROVE: Signs in bathroom reminding waste paper in basket, not down basin. (not every customer come from a country where this practice is normal). Make a kettle available. More charging points around bed area. More consistent WiFi. Better quality receptacles and cutlery around the pool area. CONCLUSION: This firmly places in 4* for me, as the staff elevate this up, notwithstanding the establishment knows how to organise an event! I saw dancing classes, cookery classes, BBQ nights, live music, not including that fabulous eclipse special event breakfast and eating on the beach. These guys and gals can hold, organise and execute special occasions....not quite a 5* quality, but what is important to me, they got very much got ri
3.9/5
GGuest UserI couldn't attend the scheduled date and tried to communicate for 4 days before the date and I could never and did not cancel my reservation because I had preferred price of despegar.com, but this answer gave me to start, Since with the hotel I tried to tell me every hour to see if I could cancel or at least change the date and they never answered me in bookings, more than once at reception and they didn't solve anything, my money was left knowing with time that I would not be able to attend and and that because it was a start price, they didn't even have the attention to answer e-mails nothing left my money and absolutely nothing, and as I say even without the simple attention to answer the phone or The post, terrible customer service. As the answer indicates, there was no flexibility, they could have sold easy that day to another person because it is even high season, but there was no way to make any arrangement or deal, or to dialogue in any way.
3.9/5
Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.
3.9/5
GGuest UserThe main needs of this vacation were beach, sand, pool, drinks, food. This fit the bill as the cheapest, direct flight for both my wife and I from BC and my brother and his wife from SK. A RIU this resort is NOT but we knew that going in. We knew the food would not be great, it isn't in the buffet. It's adequate for one visit maybe two but after that too limited and too repetitive. We chose instead to visit one of the smaller restaurants and either the Luna, Pacific Tower or Star Palace from breakfasts and select one of the dinner options each evening. Through that dining experience which was good we met Ramon. What an exceptionally pleasant, knowledgeable, hardworking and catering man. We asked to use the one dining room that was closed to play cards in. It was hard to find a quiet place to get away for that kind of activity. He said absolutely and turned the lights on for us and even asked us what we would like to drink. He even made the drinks, which were all exceptional, himself. Each evening then we asked for dinner that would take us to Ramon. He gave us special treatment and made us very welcome each evening for dinner and our card games. He served us drinks through the evening even while he was managing the dinners. The last evening he made me a dirty martini that was very excellent. Four olives!! If we were to decide to go here again we would choose the Luna Palace to stay in as it is a bit more laid back, nice pool and quieter. Not fault of the hotel but bands play on the beach and are extremely loud. The hotel was also fully booked with local families and associations or teams so very busy. We never were able to use the main pool but the Pacific pool was a good alternative and we stayed on the beach under a Palapa.
2.8/5
GGuest UserThey are very good, the truth is, they are very good pillows, I recommend this hotel, the truth is that all of it is accessible, it has free parking, not like others that charge to leave your car for even about 3 hours and that's it.
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