WoodSpring Suites McKinney

Cecilia was amazing and helpful, special thanks to her

The bathroom and bed were dirty and front desk lets anyone in so be careful. This is probably not the hotel for you.

I called the hotel to let them know I would be arriving around 10 or 11 pm and asked if that was ok. I was told either someone would be on site, or that I could dial 500 from the phone in the "lobby" and someone would answer. This did not happen. Nobody answered. I was unable to even get my room that I booked and had to find another place to stay for the night.

Internet show, staff was rude.

Cecilia the manager was very accommodating and tried her best to help but as for the hotel the room was not cleaned sheets had crumbs on them there was a bug seen in the bathroom which was also not cleaned My family and I were not happy with our room and will not be staying there again We give Cecilia two thumbs up but the hotel two thumbs down

Terrible. The property stink as soon as you walk in, same as the rooms. Elevator smelled like **** and when it open there was a staff lady in it smelling same as soon as she walked out, smell vanish a little. Beds were very uncomfortable and it was very loud all night long. I had stay at a Woodspring before and was alot better than this location

My stay with WoodSprings Suites has been really good. I have enjoyed my stay, I owe some of that to Ms. Cecilia. She has done an amazing job in helping me with my stay. I started staying in November 2023, I am here on business. Because of her professionalism, her attentiveness and prompt service, I have decided to continue my stay here for the duration of my job. Adam

I had a room reserved for October 1st. At 1:30 in the afternoon, I was 20 miles away from arriving at the hotel, I received a phone call from them, saying they could not accommodate my reservation. They offered to push back the reservation by a day or cancel it without a penalty. I was stunned by the audacity of the hotel. *I* was not trying to cancel the reservation at the last minute, *they* were. How dare they even mention any sort of penalty. After expressing my discontent at the prospect of a cancellation fee, I asked why the reservation was cancelled. I was told some of the rooms had been flooded and couldn't be occupied. Okay, I get it. I'm not sure how they determined who got a room and who got a phone call, but since it was early afternoon I had some flexibility. I asked if they could move my reservation to the WoodSpring in Plano, 12 miles down the road. The young woman I was speaking with said they couldn't. So WoodSpring Suites in McKinney canceled my reservation 90 minutes before check-in, tells me they are nice enough not to charge me a fee, and won't move my reservation to the next closest WoodSpring 12 miles away. I would have ripped into them, but I'm confident the woman who called is a weekend staffer, not an owner or manager. She had to do the dirty work the owners and managers couldn't be bothered with doing themselves. Don't stay at WoodSpring. I didn't. They don't care about you or their own employees.

There was blood on the bathroom wall and poop on the wall in the sleeping area