Best Hotels near Hanover Commons, Mechanicsville

We had a bad Airbnb experience and needed a reliable, comfortable place to stay for the night. This hotel is at a Golf Course and it is very beautiful!! We got a great price but I chose 1 King instead of 2 Queens on accident. They we're super happy and kindly changed the room at no cost to us. When we got to our room, a sticker was over our door showing that the room had been cleaned and no one had entered. The beds were huge, plush and very clean. I slept like a baby. The room was very clean, too and the A/C was pumping out the cool air. The room was clean, quiet and cool. We enjoyed it very much!

After a long drive, I was greeted with warm hospitality from Mark. He answered all of my questions about the local hospital and made sure I had everything to make my stay comfortable. Would definitely recommend this hotel for cleanliness and super nice people!

I am an IHG rewards member and we stay in HI Express whenever we go anywhere if they are available. (We were on our way north and this was just a place to crash and move on in the early AM to get through D. C..). The price is always right and the breakfast is filling. This HI Express failed. This is a tired, worn out and unkempt hotel to say the least. We have stayed at several HI Express that were less than $100 a night and demonstrably better kept than this tired old place. We checked in no problem, Lobby was clean and smallish but that means nothing to me. I’m not staying in the lobby. We took the elevator to our room and the first thing we noticed was that the hall hadn’t been vacuumed that day and likely not for a couple of days before that. We entered the room and it was typical. The furniture seemed in good shape. The bathroom was dilapidated with peeling wallpaper, a worn out sink/vanity, bad flooring behind the toilet and massive caulking around the tub. Over time I’m pretty sure there has been a whole tube of caulking laid down around the tub. There has to be water damage behind that mess. My wife liked the bed but I thought we were sleeping on quicksand or a sink hole. Because of our departure time we did not have the breakfast. Bottom line, an overpriced hotel not up to IHG standards. I chose it because it was easy on-easy off I-95.

Our 1 and only place to stay in town! Delightful from pre trip to after, always personable and professional and a true treasure in every way. Loved the location, loved the service, loved the people and glad Chef Tony is right next door at Sam Miller's!! Thanks. Berkeley!!!

Kelsey provided great customer service. She was welcoming and had a great personality for this job. The hotel was bright and clean! And I loved the Christmas tree. This hotel offered gym and free breakfast! You can't beat it. Will be back!

Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.

I am a Hilton Honors member and I stay in Hampton Inns multiple times a year. The key to any brand is consistency and this property is clearly falling short, mainly in the area of service. Digital key didn't work at check-in. Young woman at front desk said, ”It hasn't worked in weeks.” No ”sorry,” no care whatsoever. (For frequent travelers, the digital key, and being able to skip being processed at the front desk, is the main reason to stay with the brand.) There was no shampoo in the guest room, for example, and so, after a long day of travel, I went to the front desk to ask for some. The front desk person looked around, couldn't find any, and, after several minutes of looking, handed me some shampoo from another brand, something that looked like she grabbed it from the lost & found drawer. Again, no ”sorry,” no care, no ”Would you like some sent up to your room tomorrow?” Same lack of care when I asked for my rate to be adjusted to my company's corporate rate: ”I can't do that. My manager has to do that.” No ”sorry for the inconvenience,” no ”let us make it easier on you on I'll leave a note and have the manager do it for you tomorrow,” nothin'. She didn't even have the energy to say, ”Come back tomorrow,” which would have been annoying, but at least better than the blank stare of ”sucks to be you” that I received. Got the same attitude from the front desk in subsequent days when I asked for decaf coffee. And again when I asked for a check-out time of Noon. No one ever asked, not once, ”how's your stay?” or ”Is there anything else we can do for you?” Staff needs basic, basic customer service training where smiling is step one in the formula. My refrigerator in the room was broken, but I didn't dare tell anyone. I couldn't bare another indifferent response. The room itself was clean, but a bit beat and the mattress sloped downward toward the headboard in an uncomfortable way. As I said, not a great representative of the Hampton or Hilton brand.

We thought that they had renovated the hotel, but they only did certain updates. We had to switch 2 times until 3rd time found a room that the toilet didnt leak on the floor. Bathroom tubs need update. More lights and better tub grip than rubber mat that is not sanitary. The tables & dressers need an update, there were pen marks, scuff marks. A good refresh job.